Check in was easy. Since we were only staying one night and the resort was not full (60…
Best Hotel ive ever been to, will be back in december, this time with my kids
住宿表示有確實遵守Safe Travels (世界觀光旅遊委員會)等清潔與消毒措施。
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
Spa 設施每日開放。18 歲以下房客禁止進入 SPA 池。
機場接送的費用為每間客房 USD90.00 (來回)
18 歲以下房客禁止進入 SPA 池。
住宿確認有遵守Safe Travels (世界觀光旅遊委員會)等清潔與消毒措施。
This resort did a phenomenal job at following the CDC guidelines and made everyone feel safe and secure while still ensuring that all guests have a fantastic experience. Pros - Zen and El Toro had very good food. - All staff members were extremely tentative to our part of 16 people. (Alex - Waiter at the adult beach, Luis and Erik - golf cart transporters) went absolutely above and beyond to help us with anything needed. - Room was very clean (stayed in sky terrace - worth the extra $100) Cons - Scheduled COVID test for 10:30 and had to wait an hour to get the test done. (Results were fast but be sure to check that they spelt your name correctly and have the correct date listed that the test was performed) Airport was hesitant to let us board flight. - Unfortunately, we did not know that the family side of the resort was closed for remodeling due to a storm so the adult side was everyone. (We did find an adults only beach but the main pool was quite crowded) - Not all restaurants are open and we were not able to get into some. (Be sure to make reservations the first day) This was my third time at this resort and would absolutely go back.
Jodi, 5 晚好友同遊, 2021年03月03日
Food, staff, hotel was great definitely stay here again.We had a great time.
3 晚浪漫之旅, 2021年02月28日
The hotel is very big and covid restrictions were not followed. People were not wearing masks in bars or by the pool. The first room we got was extremely loud and we were up until 3.30am.
4 晚好友同遊, 2021年02月11日
Great place to vacation at. The staff was very friendly and everything was very clean! We will be back!
Erik, 6 晚浪漫之旅, 2021年01月19日
Great location, no beach if you are one that wants to walk miles on the beach, this isn’t the place. Even though I booked to stay in the adult only section of the hotel, there were kids everywhere. They did move us to a different room farther away from the pools and that was appreciated. The 18 beach was the ONLY place we could have a quiet relaxing day in the sun.
Sasha, 7 晚好友同遊, 2021年01月16日
The package i purcharsed was the adults only package when we arrived to the hotel the adults side of the hotel was under construction so they put us on the other side of the hotel that the kids were in. Next time they should inform the traveler so they are aware of what they payed for.
ihosvany, 5 晚家庭旅遊, 2020年11月30日
Laura, 5 晚好友同遊, 2020年11月08日
I booked a trip for my boyfriend and I to go to the Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive. Our shuttle driver was re-directed to the Hacienda section saying the Heaven (Adults Only) was closed. We made our reservation in June and our payment was accepted for the Hard Rock Hotel Riviera Maya - Adults Only even though it has been closed for months due to COVID. I just wanted people to know this as I noticed you can still book rooms at the Adults Only section of the resort on Expedia despite it being closed. We paid a lot of money to stay at that place (based on the pictures and amenities) and it was very disappointing to find out at the last minute we were actually staying somewhere else.
Andrea, 6 晚浪漫之旅, 2020年10月10日
Este hotel está cerrado me hospedé en Hard Rock Hacienda no me puedo comunicar con ustedes o algún representante
RosaMariaFlores, 7 晚家庭旅遊, 2020年09月14日
The staff was very friendly and willing to make sure we had the best stay.
4 晚浪漫之旅, 2020年03月08日