Had a very bad experience with the management of the hotel. There were some hicup at the check in and i believe management of the hotel should improve its customer relation management.
Thanks to the rest of the staff, i had an amazing stay. Management should really thank them. The staff was amazing and had a great customer relations.
Few things:
- the infinity pool needs a strong improvement.
- lots of bird poop on the sunbeds
- at the kids pool, (at the slide pool area) kids older than 3 years should not be allowed. They are jumping in the pool and if you have a baby it gets quite dangerous. My son was pushed several times
- the villa and the overall property is not stroller friendly (stairs everywhere,…)
But
Went for a family staycation. The staff is amazing and you can count on them. I had a back pain and one of the buggy driver gave us his phone number to call him directly so we would not have to wait and stand with pain! After this all the buggy team was aware of my back pain issue
The cleaning team was really nice and friendly as well as the restaurant team! Thanks the team
Very nice spot for family staycation. We also had a nice encounter with the photographer based in the hotel.
Breakfast good
The quality of food for the restaurant of the Mediterranean restaurant has to be improved.
Also, friday very nice belly dance show at the beach and great ambiance for the BBQ. Must do!
Overall nice experience few improvements especially on the management behaviour
gwenaelle
gwenaelle,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 6 月 1 日
The staff was amazing
Saqer
Saqer,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 27 日
Great and comfortable stay. Was the family trip.
Mohammad
Mohammad,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 10 日
Great resort, we stayed on the older villa side, the rooms are due for an update (as opposed to the newer rooms in the Village) but our 2 bedroom villa was spacious and clean and very quiet, so we had a great stay.
Shaun
Shaun,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 22 日
Hanne
Hanne,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 19 日
Waqas
Waqas,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 14 日
Sujith
Sujith,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 9 日
Zain Alabdeen
Zain Alabdeen,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 4 月 3 日
Very good for relaxing.
Rooms are clean, but little bit tiny and old compared to the other fancy resorts. Not all rooms have great views but still it's fine. All day dining restaurant outside dining view was great. Pools are very good and not crowded. Beach is also good and not deep. One downside is that water sports was not available at all.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 3 月 20 日
Ali
Ali,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 26 日
Max
Max,8 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 16 日
Cyril
Cyril,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 15 日
K R
K R,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 9 日
Phillip
Phillip,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 9 日
Yuliya
Yuliya,6 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 1 月 1 日
Nicolas
Nicolas,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024 年 12 月 30 日
The beach was great. Waiting time for a buggy was often too long at peak times. We wld prefer more Arabic/Indian dishes. Some natural juces w/o added sugar or sweetener wld be great, too. And, pls get rid of these damned plastic water bottles!
Christoph
Christoph,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024 年 12 月 10 日
Beautiful location and great property! The views are spectacular! Rooms are big and comfortable. All inclusive is a great deal, good food variety and deliciousness. Excellent guest service. One observation is the late children activities from 8pm to after 9pm may be a different location would be better.
Ergham
Ergham,5 晚浪漫之旅
Expedia 真實旅客評語
6/10 不錯哦
2024 年 12 月 3 日
Very nice staff. Let down by very poor food options.
真實旅客
1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 12 月 2 日
Good
Manuel
Manuel,2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024 年 11 月 25 日
Amazing experience as always!
SEVIL
SEVIL,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024 年 11 月 23 日
Good stay but the bed provided was queen bed which is not enough for tall people above 180 cm