I like the hotel because of the proximity to stores and restaurants and travel. They don't advertise that there is a $10 parking charge when there is an ABUNDANCE of parking spots. My card key did not work at the room door after working earlier. When I trekked back to the front desk during regular hours to ask about it, no one was there. There was a group of four people smoking in front of the hotel by floor-to-ceiling windows where they could see the front desk. After five minutes, I stepped outside and asked if anyone could help me. Two people apologized, extinguished their cigarettes, and came inside. They blamed a new system, reprogrammed my card, and off I went.