Embassy Suites By Hilton Gatlinburg Resort puts you in a great location, within a 15-minute walk of Gatlinburg Convention Center and Gatlinburg Space Needle. After visiting the 24-hour fitness center for a workout, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Other highlights include an indoor pool, a lazy river, and a poolside bar. Fellow travelers love the helpful staff.
At a glance
Hotel size
164 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21
Check-out time is 11:00 AM
Special check-in instructions
Guests will receive smart lock details
Guests are required to download the property's Hilton Honors mobile app before check-in
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
No cribs (infant beds)
Pets
Pets allowed (dogs only)*
Service animals welcome
Parking
Free onsite self parking
Wheelchair-accessible parking and van parking on site
Electric vehicle charging point on site
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Free full breakfast 6:30 AM–9:30 AM on weekdays and 6:30 AM–10:30 AM on weekends
Restaurant
Bar/lounge
Poolside bar
Room service (limited hours)
Traveling with children
Waterslide
Lazy river
Pool gate
Fence around the pool
What to do
Hiking/biking trails nearby
Mountain biking nearby
Ski lessons nearby
Ziplining nearby
Snowboarding nearby
Working away
24-hour business center
Meeting rooms
Services
24-hour front desk
Concierge services
Pool loungers
Pool umbrellas
Facilities
Built in 2024
Terrace
24-hour fitness center
An indoor pool
Seasonal outdoor pool
Lazy river
Waterslide
Firepit
Outdoor furniture
Walkway to water
Accessibility
Braille/raised signage
Elevator
Elevator door width (inches): 5
Wheelchair-accessible path of travel
Wheelchair-accessible parking
6 on-site accessible parking spaces
Assistive listening devices available
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Visual alarms in hallways
Handrails in stairways
Stairway handrail height (inches): 3
Closed captioned TV
Pool hoist on site
Pool access ramp on site
Smooth flooring in public areas
Room amenities
Be entertained
32-inch Smart TV
Premium cable channels
Streaming services
Home comfort
Heating (climate-controlled) and air conditioning
Sleep well
Hypo-allergenic bedding
Double sofa bed
Bed sheets provided
Freshen up
Soap and shampoo
Hair dryer
Towels
Toilet paper
Stay connected
Desk
Phone
Desk chair
Food and drink
Dining table
More
Housekeeping (on request)
In-room safe
Connecting/adjoining rooms available
Mobile key entry
Local maps
Fees & policies
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 75.00 per pet (may vary based on length of stay)
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 10:00 PM
The seasonal pool is open from April 15 to October 15
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards, mobile payments and cash.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Also known as
Embassy Suites By Hilton Gatlinburg Resort Hotel
Embassy Suites By Hilton Gatlinburg Resort Gatlinburg
Embassy Suites By Hilton Gatlinburg Resort Hotel Gatlinburg
Frequently asked questions
Does Embassy Suites By Hilton Gatlinburg Resort offer free cancellation for a full refund?
Yes, Embassy Suites By Hilton Gatlinburg Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Embassy Suites By Hilton Gatlinburg Resort?
Yes, there's an indoor pool and a seasonal outdoor pool. Guests have pool access from 6:00 AM to 10:00 PM.
Are pets allowed at Embassy Suites By Hilton Gatlinburg Resort?
Yes, dogs are welcome. There's a charge of USD 75.00 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Embassy Suites By Hilton Gatlinburg Resort?
Yes, there's free self parking. Electric vehicle charging is available.
What are the check-in and check-out times at Embassy Suites By Hilton Gatlinburg Resort?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM.
What is there to do at Embassy Suites By Hilton Gatlinburg Resort and nearby?
During the winter, enjoy nearby recreation like ice skating and snowboarding, and return when the snow melts for hiking and mountain biking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a lazy river and a 24-hour fitness center.
Are there restaurants at or near Embassy Suites By Hilton Gatlinburg Resort?
Yes, there's an onsite restaurant.
What's the area around Embassy Suites By Hilton Gatlinburg Resort like?
Embassy Suites By Hilton Gatlinburg Resort is a short 18-minute walk from Great Smoky Mountains National Park and 8 minutes' walk from Gatlinburg Convention Center.
Embassy Suites By Hilton Gatlinburg Resort Reviews
Reviews
9.4
Exceptional
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.4/10
Staff & service
9.8/10
Amenities
9.8/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
Dec 15, 2024
ALLYSON
ALLYSON, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 15, 2024
Awesome
Quick and easy check-in and very clean and welcoming
Verified traveler
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 3, 2024
lots of amenities
Great place to stay - good location along the trolley route - not too far off the main drag - lots of amenities
Martin
Martin, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 2, 2024
Stephen
Stephen, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Dec 1, 2024
Eyre
Eyre, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 27, 2024
Great place for family vacation
Ross
Ross, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 17, 2024
We will be back! Love this hotel
Probably one of the best places we've ever stayed at in all our times. Traveling to Gatlinburg Tennessee. The hotel is gorgeous! It's a brand new resort just built in 2024. There's heated pools so are kids got to swim in the dead of winter! We saw black bears walking around and coyotes and also boars, that's right. Hogs roaming around the forest tree line! This place is awesome and it's right in the middle of everything for Gatlinburg! Beautiful resort!
Elaine
Elaine, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 12, 2024
angela
angela, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 10, 2024
Mary
Mary, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 6, 2024
Thomas
Thomas, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 4, 2024
IL
IL, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 29, 2024
monica
monica, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 23, 2024
Warren
Warren, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 13, 2024
Family vacation
Hotel was really nice. Enjoyed our family vacation. Everything was really clean , hotel and grounds are very pretty . The pet potty area in the parking lot could be relocated closer-to the hotel or to a safer location, due to the bears. By the water isn’t the best to be especially at night with bears roaming. Picture is on by the pool area .
Brad
Brad, 4-night family trip
Verified Hotels.com guest review
6/10 Good
Oct 11, 2024
There’s better out there
Check in was a nightmare. They tell us yes the room is ready. It’s 3:00, cool we get to check in little bit early. Several hotels have let us check in a bit before 4 if it’s ready. We get our stuff it’s now 3:15. Come back and they say nope it’s not ready have a seat. We’re super confused, their excuse is we texted housekeeping and they aren’t responding. A hotel this size is operating this way? There’s not a system of checking off a room that’s ready. They wouldn’t walk up or call someone to go check now that they’ve had us go get our luggage. The attitude was not customer service geared. Also the Hilton app said our room was ready and told me to verify my ID with the front desk to access my virtual key. Due to the poor attitude and over all lack of helpfulness and getting us now checked in after 4:00 and watching them let others get checked in, there’s other choices out there. There were zero friendly or helpful people. If you’re in to the bare minimum for customer service this is the hotel for you. We were not the only unhappy customers as we watched several others come in and have issues that were handled poorly. Pool had tons of leaves, lazy river looked very unkept the walls looked like they needed scrubbed. No one told us anything about breakfast provided, I read that for my self. I would think at check in your going to give a run down to what the hotel offers.
Misty
Misty, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 28, 2024
Gorgeous property
Staff was friendly and helpful. We were offered a complementary room upgrade just to be nice (we didn’t even ask for it). Gorgeous rooms. Delicious, full breakfast. Outdoor fire pit was warm and welcoming at night and at early morning. Great pool and outdoor space. Next trip we hope to stay much longer.
Jodi
Jodi, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Sep 16, 2024
It was peaceful and lovely
Christine
Christine, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 16, 2024
The hotel was so nice and the staff was
great!!
Lisa H
Lisa H, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
Sep 11, 2024
Dennis
Dennis, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 10, 2024
The staff was friendly. The hotel was very clean. I loved my stay and will stay here on my next trip. It's a quite and great place to stay.
Bernard
Bernard, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 10, 2024
Nice
Antoine
Antoine, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 8, 2024
Sherry
Sherry, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 3, 2024
Property was very nice but the location is a little far from the main strip
Thien
Thien, 2-night trip
Verified Expedia guest review
8/10 Very Good
Sep 3, 2024
Beautiful hotel with nice amenities. There’s a bear issue here and the hot tub was the same temp as pools (warmish). They do have a pretty good free breakfast, but run out of stuff quickly and toasters were only halfway working.