伯納宮飯店

I spend my life in five star hotels as I must constantly travel to visit my clients all over the world and sometimes for pleasure. But this hotel is the worse I have seen in my last 20 years. Have you ever heard of a five star with no restaurant, yes! They decided to close the restaurant at night without telling anyone. Every guest (I heard it was almost full) complained as the first restaurant outside the hotel is about 7kms out. Then we asked for room service (supposably 24/7 available) and we were told that no one was in the kitchen and we had to wait until 7pm (not good with a baby). Then we were forced to eat at the bar with a barman on its own with dirty floor and tables in between staff constantly moving furniture left over from lunch (in the bar). In brief, do not trust the pictures, do not trust the website, the hotel is falling a part and the staff has no idea of what they are doing. The rooms were ridiculously small with an old smell. They should close it down and start from scratch. Shame because the view and location is great but you better going there for a drive than staying. I recommend the hotel owner to take a proper management group like Fairmont, Hilton, Intercontinental, Hyatt. But please do not try to do it yourself as you obviously can't. See the picture of the intimate bar. Total disaster.

The bed sheet was dirty; It had hair and stains on it. I had call the receptionist and he gave us a different room. The breakfast was expensive not matching the quality of the food.

A magnificent hotel in a stunning location. The rooms were very clean and the spa excellent. The staff were very friendly, helpful and professional.

Beautiful lakeside resort hotel. Staff was very friendly and helpful. Breakfast buffet had a great selection. Dinner at The View was excellent with a great wine selection. Highly recommend if you’re planning on visiting Annecy.

Amazing view of the lake from the room, lovely old building very nicely renovated. Will go back!

Perfect service , location, cleanliness and friendly staff

Beautiful location overlooking the lake though a bit difficult to access

Beautiful views.,unfortunately Hotel was being worked on. No restaurant on Monday or Tuesday, which was disappointing having driven 500 miles to a top hotel

Excellent location and service. Management can consider makeover and there were signs of its beginning. Overall a great property

Hotel is amazingly serene, clean and beautiful! It was everything that I’ve imagined my first experience in a Palace to be...and more! The staff was so wonderful and accommodating to our needs! The pool and sauna were just icing on the cake! We can’t wait to go back during the summer time so we can swim in the lake!