DO NOT STAY HERE IF YOU NEED WIFI, OR CALUE YOUR CREDIT CARD DATA.
Munich is a lovely city, and the hotel is centrally located. However, despite telling me they had spent €45,000 on new cabling for wifi, it drops out constantly - I took a screenshot each time it dropped in 90 minutes - 12 times. This requires you to turn off wifi, turn on again and reconnect.
Totally useless for work, a call, or even just browsing. I raised this to their attention after the first evening - they said they would check.
When I returned from sightseeing that day, I was told they had restarted everything and it would be fine. They offered me free breakfast the next day (sadly I had to leave at 630am so no use to me), so I requested a refund instead. They said they would look into it.
The second evening, exactly the same thing.
I complained at 630am when I was checking out and asked for a partial refund - I was told ‘nothing I can do, I just work here’ - the director will need to deal with it when he arrives at 9am. He will get straight in touch with you. I’m still waiting 10 hours later.
Also - be aware - this hotel has personal details of all their customers just openly on the front desk, including credit card numbers, expiry dates, 3-digit security codes, just written on sheets open to anyone. A total breach of security and GDPR.
Do not stay here.