깨끗한 객실과 친절한 직원들이 있어 편하게 있다 갑니다, 다만 아침메뉴가 좀 더 다양하게 바꿔가며 나왔으면 좋겠습니다.
KWANG IL
KWANG IL,3 晚旅行
旅客真實評論
10/10 好極了
2026 年 6 月 4 日
Everything great apart from the small toilet that
Daeyun
Daeyun,1 晚旅行
旅客真實評論
6/10 不錯哦
2025 年 12 月 13 日
Booked room for 3 with additional charges (normally cost 900+ for 2 and i paid 1300+ for 3), also confirmed with agent on extra bed, but check in staff insisted no extra bed, having to argue and waited for 15mins to get this sorted.
Wai Loon
Wai Loon,1 晚旅行
旅客真實評論
10/10 好極了
2024 年 5 月 30 日
Beautiful!
Andrew
Andrew,1 晚旅行
旅客真實評論
10/10 好極了
2025 年 3 月 20 日
biz trip
quick 1 day work trip. stayed at this hotel before, was very impressed with my visit so I decided stay again this time. comfortable living, high end service. quality even to the smallest details.
Minh
Minh,1 晚旅行
旅客真實評論
10/10 好極了
2024 年 12 月 3 日
Very clean! Western 4.5 star equivalent
Rachel
Rachel,5 晚旅行
旅客真實評論
4/10 一般般
2026 年 6 月 13 日
check in was good especially friendly staff, stay was okay considering not first time visiting the hotel, however check out was painful, and i have to rebook my transport back to hong kong due to much delay during check out!
the room was booked for 3 adults as mentioned in the website, i asked if there will be additional bed given but hotel responded extra bed comes with charges. Then i replied that the booking was made for 3 adults then asked for rationale of extra bed but no response received?
During check in the staff ask if we need additional bed, which she can check if that comes with additional charges or complimentary - we are okay not to have extra bed given the bed is big enough for 3 of us, and we paid for additional breakfast. Staff then confirm complimentary extra bed arranged while we went out for dinner.
During check out, additional charges imposed to our bill and staff firstlt mentioned it is for 3rd adult - which we strongly disagree stating the booking was made for 3 adults. Then the check out staff mentioned it is additional bed charges, which we mentioned that check in staff informed us that it was complimentary. What we get so frustrated was that the staff insisted for us to pay, and keep staring at their computer repeating the same for 30mins! Then on duty manager came settled for us after checking with backend operation team. The entire checkout process was so painful, and i’m not sure i will return to this hotel again.
Wai Loon
Wai Loon,1 晚旅行
旅客真實評論
10/10 好極了
2023 年 10 月 31 日
slow wifi, others ok
slow wifi, rest ok
Siu Chuen Raymond
Siu Chuen Raymond,2 晚旅行
旅客真實評論
10/10 好極了
2024 年 11 月 13 日
Great stay, just be mindful on the location
The hotel overall is perfect and up to international 5-star standard re the outlook and services. The 2D2N stay is terrific. I have put remarks of celebrating my birthday here with them and the hotel arranged a birthday cake and some simple celebrated decoration in the room which is quite nice.
Just 2 notes to foreign travellers:
1. The hotel location is a bit far from Futian border - you might locate it via searching “Exhibition Centre”, but it is actually close to the Shenzhen airport so it is about 1-hour train trip from Futian.
2. You ought to put on swimming caps to all swimming pools in Mainland China. Otherwise, you will either have to pay CNY50 to get one from the hotel or you’re just not allowed to go into the pool. Of course you could get online takeaways for a cheaper cap, but please be reminded the hotel location is quite far so the soonest delivery might be expected in 30 minutes. Personal advice is to bring your own swimming cap.
I have reflected #2 above to the front desk that there is no notice on the hotel website for such “dress code” and the staff listened. Per we checked out they offered to be a little gift, compensating the experience of not getting into the swimming pool, which I appreciated the gesture.
My husband and I enjoyed to stay and we might come back again.