Pros: Very clean, relaxed resort with excellent food and great service
Cons: We had booked and paid for a family room for 4 as pictured on the website (1 large bed and 2 single beds). On arrival at 11 pm,we were shown to a room that had 1 big bed and then what can only be described as an attached storage room which had a rollaway bed and a sofa bed with one fluorescent light in the middle. No bedside tables/lamps/ clothes storage etc. It was basically a storage room and nothing like the advertised picture of the supposed family room we had booked! Awful. I argued the case with the front desk until 2am and was told there were absolutely NO other rooms in the hotel free.
We spent a very uncomfortable night. The next morning, having asked to see the manager, we were immediately moved to a lovely room! Lo and behold, there seemed to be rooms free after all!
Although the management did kindly listen to our complaints and made amends by moving us, I have to say the start of the holiday was stressful without needing to be as I was just asking for what I had booked and paid for, not more. During our stay, we met 2 other families where the same thing had happened to them!
I think the room allocations people do try to fob you off with rooms that they cannot sell to see if you will swallow it. Shame as I would think twice about booking again - I just don't want to have the hassle of going through an argument, meetings with management and a room change on holiday!
