upon arrival, there is no person working at the front desk after 4pm. You have to check yourself in and using a broken machine they have at the front door. The volume on that machine is super low so you cannot hear instructions and look at the screen at the same time.
My baby woke up sick in the middle of the night and threw up, but there’s no staff to bring you clean sheets so we had to sleep on a naked bed until the morning time. They do not bring you sheets or clean the floor in the room you have to bring your linen downstairs and then go redress the bed yourself.
There is a daytime attendant, but Good Luck trying to interrupt her never-ending smoke break… And when she’s not on her smoke break, she’s in the back room and cannot hear you calling her for assistance( There’s at bell at the front). I travel often and have stayed at many different places Generally, I’m super easy-going person however, this establishment was a huge disappointment. Is not centered around the customer experience or comfort whatsoever, I have received better customer service at hostels. I would not recommend anybody to stay here with family