So disappointed with our stay here. I was really looking forward to spending our last night in Italy here after a fantastic 2 weeks, especially after I thought I'd read some really great reviews. The hotel itself is actually really nice, it's a lovely place, decorated nicely and feels more homely than staying in a generic hotel. But unfortunately the owner ruined it. The service was simply non-existent. She spoke next to no English (which I know we should make the effort with Italian but in tourism a few phrases would help her), and she didn't seem to want to help us with anything at all. She would only accept cash for payment for the room (even though we spotted a credit card machine later), she smoked in the living space (leaving full ash trays around), barely lifted her eyes from playing games on the computer while we walked past her saying goodbye as we left and we almost didn't get breakfast when we told her we had to leave for our flight at 8am as she normally doesn't start breakfast until 9am (she went to give us a ticket for a bar across the road instead but suddenly said she would do it, I'm guessing they were closed that early in the morning, and then the food was very disappointing - just cakes and bad coffee). I'm not being fussy as I rarely complain about things, but it's just such a big shame; the hotel has such potential but the service leaves a lot to be desired - which is pretty important in the hotel industry. What a shame to end our honeymoon like this.