I had a very very very bad experience during my stay in this hotel. As a frequent traveler, I have visited 50+ cities. This hotel staff is the worst and rudest I have ever met!
One of the receptionist Mr.Ray Hsieh shouted and yelled at me because I couldnt hear his colleague clearly. I asked for apologies and he refused and even humiliateed me.
I am a Cantonese speaker and also do speak English and Mandarin. Mr. Ray Hsieh is a local Taiwanese who speaks Mandarin. During the conversation, I used Mandarin to communicate. When he got mad, he asked me to speak English to him?!?! I think he mistakenly thought that I don't know English and thought that he is superior because he speaks basic English?!
Anyway, it was definitely a bad experience. They have kids-friendly facilities but zero kids and family friendly staff. They are really rude and uneducated.