WIFI connection service is not included. Guest has to pay extra cost for WIFI connection. The cost is very expensive. My deposit fee is not properly cancelled at the time I check out from the hotel. I write an email to the hotel to request them to ensure the deposit fee MUST BE cancelled. No response from the hotel.
Poor breakfast, great front desk and IT
For starters I was appalled by the poor quality breakfast - Indian and Western. The food was downright unpalatable. You need a new chef and team in charge of Food and Beverages.
Great front desk and IT support from Tapas and Nelson respectively. They made sure all support was provided in a timely manner and retained the guest (my family) for the week.
1. The fridge in the room was defective, it make tic-tac sounds the whole night and the house keeping did not respond.
2. The shower water is just luke warm, not hot enough to take shower in Bangalore.
I was told it had VIP access and unfortunately there was nothing of that sort or couple dining. Many disappointments, I would not choose this place again. Thanks.
Oakwood - home away from home
Oakwood is always a preferred place to stay in Bangalore for the size of the rooms, location and service.
Could be better
The property is very beautiful location is excellent but it needs a lot of upgrading in terms of staff training and also in terms of upkeep of the place stop at times air-conditioning is not cool fridge had to be replaced water was dripping from the air condition
Overall I personally feel they have an excellent location but need they need to refurbish the place and bring it up to the standard in spite of everything we enjoyed the stay but I would think twice before coming back over here
Kamesh Khaitan with six of my family members staying here from 13th of August and checkout on 19th of August