Front desk staff were great and very helpful. We had a two bed, two bath apartment which had pretty much everything you need for a comfortable stay. We appreciated having a washing machine and dryer in the apartment too! Great location in the middle of Wellington if you are on foot. Arriving by car is intense, nowhere to pull up and drop off or unload apart from stopping on a sharp incline in the middle of the street. Even if you are planning to park onsite, I imagine it would be a little chaotic, coming to a stop randomly on the street and then running in to get your parking card. I’m also a little confused by some of the web pages that refer to it as a 5-star hotel. It was a good and comfortable stay but light years away from a 5-star hotel stay.