This was our second stay there and just like the first time we had issues with our key cards to access our room and required several trips to the front desk. Finally, this time I demanded to be relocated to a different room. Both rooms had issues with the AC. It would not get cooler than 21.5c. With that said, the hospitality was exceptional. If you’re looking for the best overall stay on the island, this one is one I’d recommend.
Shawn
Shawn,4 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 6 日
Knut Olav
Knut Olav,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 9 月 2 日
Denise
Denise,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 26 日
Honeymoon
The only thing I didn’t like was the checking process which I am aware is at 3pm but my knee was swollen and I asked for early check in so I can rest my knee and we were dismissed completely repeatedly saying we will have your room ready at 3pm.’Food was amazing. The staff were very friendly. The beach club is beautiful. The drinks at the pool bar were very good as well. Our room was beautiful and comfortable. We had a great time overall.
Delisa
Delisa,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 17 日
Kody
Kody,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 4 日
Leslie
Leslie,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 31 日
Kathryn
Kathryn,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 16 日
William R
William R,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 13 日
Best vaca!
Great stay. Second time at this resort. Alejandro, Eduardo, Danny, housekeeper Yessi, were all wonderful. Planning on coming back in a few months.
Stacy
Stacy,8 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 5 日
Jeremy
Jeremy,2 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 1 日
Nice small resort, the beach is public and it’s a good distance from the lounge chairs to the water. The liquor is cheap and burns, id stick with beer and wine. Friendly staff and cool clean rooms. Noisy daycare or school next door that begins screaming at 7am.
Ralph
Ralph,4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 1 日
Elizabeth
Elizabeth,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 1 日
Beautiful Views
wayne
wayne,5 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 1 日
Al
Al,4 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 7 月 1 日
This property has good maintenance on building and grounds and location is excellent.
Jaime
Jaime,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 7 月 1 日
Charles
Charles,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 30 日
The property was clean and the staff was nice!
Denitria
Denitria,3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2025 年 6 月 29 日
Disappointed and Misled – Not Worth the Hype
Our experience at Privilege Aluxes Isla Mujeres started off on the wrong foot and unfortunately never recovered. When we checked in, the man at the front desk completely misled us. He overcharged us, and what was worse, he promised us a free bottle of alcohol as part of our booking.
When we followed up that evening to get the bottle, we were told we’d have to wait until tomorrow. Fine, we waited. But when we asked again the next day, we were told that the offer didn’t apply to our room. Really? Then why was it promised to us at check-in?
The whole situation felt like a bait-and-switch. Between the overcharging and the false promises, it left a really bad impression. For a place that claims to be all about service and relaxation, this was the opposite. Definitely not the experience we expected, and we won’t be coming back. Be careful and double-check everything before you agree to anything.
Megan
Megan,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 27 日
Excellent large rooms, never crowded in resort. Food service could have been faster.
Allyn
Allyn,4 晚浪漫之旅
Orbitz 真實旅客評語
10/10 好極了
2025 年 6 月 27 日
Michel
Michel,9 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 26 日
Staff
Yennys Emilia
Yennys Emilia,9 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 6 月 26 日
Tiffany
Tiffany,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 26 日
Wonderful property. Great and friendly staff. Good food and variety. Super clean beach - no seaweed and gorgeous water. Pool was clean. Plenty of loungers. Will return!
Michelle Lea
Michelle Lea,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 6 月 26 日
Beautiful property! Super clean and staff was always friendly.