Location is good. It's just next to the festival city and I can walk there for shopping and dining. That's why I choose this one. The check-in and check-out time is too long. There was only 1 person in front of me and I need to wait 10-15mins. I am not feeling comfortable in the room as I think that it's for disability. There is 3 emergency alarm in the room and the toilet is totally well designed as a disability toilet.
I had a very bad experience in the health club as well. After using the gym room, I was going to the ladies washroom to have a sauna and shower. After the shower, I discovered that there is no any personal care inside the washroom and I called to the hotel and asked them to bring me slippers and hair comb to the washroom as I am just finished shower I am not able to go outside to take it. I have been waiting for more than 10 mins but nobody comes. I called again and they told me that the staff is coming. Ok...i was waiting for the other 15 mins but still nobody to come. I have no choice. I need to get change and go back to my room to comb my hair. (at that moment my hair is 70% dry already without hair dryer) It's not acceptable as a 5 star hotel that they didn't provide anything in the washroom next to the gym room and they don't even provide it to me on my request!!!!! I was really disappointed!