Location is good. It's just next to the festival city and I can walk there for shopping and dining. That's why I choose this one. The check-in and check-out time is too long. There was only 1 person in front of me and I need to wait 10-15mins. I am not feeling comfortable in the room as I think that it's for disability. There is 3 emergency alarm in the room and the toilet is totally well designed as a disability toilet.
I had a very bad experience in the health club as well. After using the gym room, I was going to the ladies washroom to have a sauna and shower. After the shower, I discovered that there is no any personal care inside the washroom and I called to the hotel and asked them to bring me slippers and hair comb to the washroom as I am just finished shower I am not able to go outside to take it. I have been waiting for more than 10 mins but nobody comes. I called again and they told me that the staff is coming. Ok...i was waiting for the other 15 mins but still nobody to come. I have no choice. I need to get change and go back to my room to comb my hair. (at that moment my hair is 70% dry already without hair dryer) It's not acceptable as a 5 star hotel that they didn't provide anything in the washroom next to the gym room and they don't even provide it to me on my request!!!!! I was really disappointed!
真實旅客
10/10
真實旅客
10/10
Good facilities!
Nice location, well connected to a shopping mall but also downtown and the airport!
Daniel
1 晚商務旅行
10/10
omar
1 晚旅行
10/10
Zeliha
4 晚商務旅行
10/10
Ayaat
3 晚旅行
10/10
Fantastic Hotel - everything is very high standard, from rooms, pool area, gym, buffet restraurant and the service everywhere from all staff is outstanding.
World Class!
Christian
8 晚商務旅行
10/10
Kai
2 晚商務旅行
10/10
Anazing trip to Dubai, beautiful room, easy to locate mall nextdoor for lunch and dinner. 2 pools, amazing staff! Best place to stay. Got massages twice. Great hottubs.
Julie
7 晚家庭旅遊
10/10
Susanne
5 晚好友同遊
8/10
Great breakfast, we really enjoyed that. Also the location next to the mall was nice. Friendly staff.
Anna
3 晚好友同遊
10/10
james
6 晚旅行
10/10
perfect hotel; nicely connected to the great mall (festival city). breakfast is good. sunbeds at pool are very limited, though a little fight for a place (at least weekends).
Dennis
3 晚家庭旅遊
2/10
真實旅客
6 晚商務旅行
10/10
Es un hotel de esta cadena de muy buen nivel, comodidad y servicios
Alvaro
6 晚商務旅行
10/10
good choice
Mansour
2 晚家庭旅遊
8/10
The only issue I had was with the bathroom. The door for the toilet opened the wrong way and the taps for the shower were 6 feel away! More importantly, there was no lighting above or around the mirror to put your makeup on. The mirror light was below the mirror. At least provide one of those small lit makeup mirrors, because you know - women travel too and we wear makeup!
Hooria
2 晚旅行
10/10
Milan
5 晚旅行
10/10
Service is excellent. However, the place is probably due for an upgrade. The bathroom had some mold in the ceiling. The food variety is great. However, the quality varies from one one type of food to another. A change that I did not like was charging for coffee and drinks in dinner. We were upgraded but we had to decline because the 1 bedroom suite had a film on its windows which blurred the view to the creek. I think the window films are there because of the video projection on the building at night. They need to do something about this.