2/10 不太好
2025 年 8 月 22 日
My wife and I were traveling through Vicksburg Mississippi on the night of 7/16/25. My wife contacted Hotels.com and made a reservation at the La Quinta Inn & Suites for one night. The reservation was confirmed by email by Hotels.com and arrived at the hotel ten minutes later to check in. When I arrived at the front desk to check in the hotel clerk was on the phone and I heard her say the reservation had been cancelled since the property had no rooms available, not knowing that she was actually calling me. Once I told her my name to check in she then told me the phone call she made was to me and she left me a voicemail. She proceeded to tell me that Hotels.com should have never booked the room since there was no availability. I then received an email from La Quinta immediately after stating that the reservation had been cancelled (#89456EE041870X) due to their 24 hour cancellation policy. Here is the VM transcript - "Hello this is Christy from La Quinta and Suites. I'm hoping to reach Mr. _________. We will have to cancel, so sorry about that but we're already full. Thank you so much bye-bye". I have filed a dispute with my credit card (Citi) and they have reached out to Hotels.com and are still waiting to hear a response from Hotels to get this resolved. Thank you
Don
Don，1 晚旅行
Hotels.com 真實旅客評語