Our room had a water leak from the kitchen ceiling and not being able to make restaurant reservations is a turn off. The beach is not as nice as it looks on the pictures.
Paulo
Paulo,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 12 日
Thomas
Thomas,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 25 日
Exceeded expectations
This was our first trip to Mexico and our first time staying in an all-inclusive resort. From the moment we arrived we were greeted with phenomenal service; bags were checked, drinks offered, and escorted to our Ambassador. The staff were amazing and made the stay worth it! The two-bedroom suite was huge and much more than we needed for four people - but we are glad that our teenagers were able to have their own space. The only complaint I have were the wait times at restaurants, but that was resolved quickly by either going at 5:30pm or after 8:30pm.
Jaclyn
Jaclyn,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 28 日
Riley
Riley,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 2 月 27 日
Very polarized… either very very good, or much less so… most staff were great! A couple not so much, and aspects to the hotel were “challenged” to say the least.
Gregory
Gregory,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 26 日
I really appreciate the staff and the room I was given if I ever come back I hope I get the same room
Abel
Abel,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 25 日
Yordanis
Yordanis,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 25 日
Great place
Chad Ross
Chad Ross,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 24 日
真實旅客
7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 22 日
Clint Roeneil
Clint Roeneil,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 20 日
Great resort. Very clean and the food was always consistently high quality.
Shawn
Shawn,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 15 日
Gregory
Gregory,7 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 2 月 6 日
DONT STAY HERE!!!
This was the worst trip I’ve ever been on in my life. It was a girls trip with my sisters and we were robbed and then harassed! I waiting until I was back home to write this review because Paula told me if I left a review I would be arrested in Mexico!! Honestly Paula does not need to be working there because she does not make that place any better. I wouldn’t allow my dog to stay there!!! PLEASE STAY FAR AWAY! They stole my sister items out of the room and then returned them once we went out that night!
真實旅客
3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 2 月 4 日
juan
juan,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 2 月 3 日
Pool, beach, property was excellent! Lots of food options. Service was great. Had some entertainment at night but was lacking during the day at the pool and beach. Need to change the music they play during the day at the pool/ beach.
Helen
Helen,5 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 29 日
Rene
Rene,4 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 1 月 26 日
No hot water in rooms. Very limited dining. My whole family got sick. Nobody cared when u mentioned concerns. Room keys stopped working several times during stay. We ate the same thing for 3 days due to no other food options but room service. Long walk to the beach. Had to pay for seating at beach.
Jamie
Jamie,7 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 1 月 26 日
The Hotel and the staff on the actual property that helped with food and cleanliness was good this was my second time back to this hotel since the first time wen great as well . The main problem I had with this last visit was my transportation that was supposed to be provided by the hotel since I paid for the package of transportation for arrival and departure to the hotel with the lady of the name Sarahi Camargo, I was provided with the arrival transportation but when it came the time to leave they never provided transportation for the departure to the airport and since she never provided for the time I gave her I had to pay again even more for a taxi last minute to take me to the airport. Then once I contacted her after my trip was over for atleast a refund of the transportation, she sent me a fake refund receipt and I never received my refund. Therefore since I was very disappointed in how I was treated by her me and my fiancée don’t think we will be returning in May for our honeymoon
Victor
Victor,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2025 年 1 月 24 日
naieshia
naieshia,4 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 23 日
Taaqua
Taaqua,4 晚好友同遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 1 月 22 日
We came to the Fives Beach and residences with our children and grandchildren. The dining experience every evening especially was extremely inconvenient. It is a family oriented all inclusive resort and we expected more efficient dining experience and choices. Not able to reserve in advance and the wait sometimes was between 1-2 hours. Inconvenient for anyone.. the staff was friendly.
Iris
Iris,7 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 1 月 22 日
Eric at the front desk outside was amazing!
Mary Elizabeth
Mary Elizabeth,3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2025 年 1 月 20 日
The Place was quite but had plumbing issues with the jacuzzi drain not working properly and holding water.