Amazing hotel, room service not so great, wait time too long.
Yuan Yuan
7 晚家庭旅遊
10/10
Super divertido el lugar
Manuel
3 晚家庭旅遊
10/10
真實旅客
3 晚家庭旅遊
6/10
Our room had a water leak from the kitchen ceiling and not being able to make restaurant reservations is a turn off. The beach is not as nice as it looks on the pictures.
Paulo
4 晚家庭旅遊
10/10
Thomas
3 晚好友同遊
10/10
This was our first trip to Mexico and our first time staying in an all-inclusive resort. From the moment we arrived we were greeted with phenomenal service; bags were checked, drinks offered, and escorted to our Ambassador. The staff were amazing and made the stay worth it! The two-bedroom suite was huge and much more than we needed for four people - but we are glad that our teenagers were able to have their own space. The only complaint I have were the wait times at restaurants, but that was resolved quickly by either going at 5:30pm or after 8:30pm.
Jaclyn
4 晚家庭旅遊
10/10
Great holiday at The Fives!
Justin
7 晚家庭旅遊
8/10
We enjoyed our six-night stay at The Fives Beach & Residences. We stayed in a two-bedroom suite as we are a family of six. We appreciated that the suite had balconies. We liked the location of our suite (villa nine) -- next time I think I'd ask for a ground level suite facing a pool and I might ask for one of the newer buildings as the original villas are a bit dated now. We really enjoyed the pools at the resort and also our time on the beach. It's fun to walk along the sand and check out the beachfront of other hotels -- I like that the beach is very open. The hotel restaurants are mostly good, with, very importantly, attention to food safety -- nobody in our party got sick (and you do hear a lot of food sickness stories from Mexico lately). We did a snorkel express excursion to the nearby reef and were treated so well by the guides. I would recommend this resort to families with a range of ages -- it was good for our children and teens. Pluses: lots of pool/beach towels available, friendly staff, beautiful pools.
Catherine
6 晚家庭旅遊
8/10
Ashley
4 晚旅行
6/10
Michael Bryan
8 晚旅行
10/10
Myron
3 晚旅行
6/10
Property shows clear signs of lack of maintenance throughout the property.
My room had damaged shower controls, cracked/chipped tiles.
The ice cream store has, what looks like, mold growing on one of the walls where water is intruding when it rains.
Hans
3 晚好友同遊
10/10
Riley
4 晚旅行
6/10
Very polarized… either very very good, or much less so… most staff were great! A couple not so much, and aspects to the hotel were “challenged” to say the least.
Gregory
3 晚旅行
10/10
I really appreciate the staff and the room I was given if I ever come back I hope I get the same room
Abel
3 晚旅行
10/10
Yordanis
4 晚浪漫之旅
10/10
Great place
Chad Ross
7 晚家庭旅遊
10/10
真實旅客
7 晚旅行
10/10
Clint Roeneil
3 晚旅行
10/10
Great resort. Very clean and the food was always consistently high quality.
Shawn
5 晚旅行
10/10
Gregory
7 晚旅行
2/10
This was the worst trip I’ve ever been on in my life. It was a girls trip with my sisters and we were robbed and then harassed! I waiting until I was back home to write this review because Paula told me if I left a review I would be arrested in Mexico!! Honestly Paula does not need to be working there because she does not make that place any better. I wouldn’t allow my dog to stay there!!! PLEASE STAY FAR AWAY! They stole my sister items out of the room and then returned them once we went out that night!
真實旅客
3 晚好友同遊
10/10
juan
2 晚旅行
10/10
Pool, beach, property was excellent! Lots of food options. Service was great. Had some entertainment at night but was lacking during the day at the pool and beach. Need to change the music they play during the day at the pool/ beach.