4/10 Fair
Feb 12, 2025
My stay at the Hilton garden inn and also what I'v
The hotel was under renovation and nobody bothered to let me know that the place was full of dust elevators were dirty and taped up and it just was not an experience that I needed to pay as much money as I paid for I had planned on having dinner in the restaurant only to find out that the restaurant was under renovation as well they had a makeshift room that they were trying to pass off as a restaurant with the bar but it just was substanding so I ended up having to go out at night in the cold in the strange place when I had planned to be in a hotel where I could have dinner and be in for the entire evening and not go out I am presently trying to get in contact with someone at the hotel only to not have anyone answer the phone in the so-called lobby of which there was not one but I certainly feel that I should be compensated somehow for my stay and certainly not expected to pay full price and also I was under the impression that hotels.com was a place to go to to get a better price in your reservation only to find out that you charge me about $50 more than the hotel itself would have charged me so I will no longer be dealing with your service again
Rhonda
Rhonda, 1-night trip
Verified Hotels.com guest review
