They cancelled by booking and sent me to another sister hotel only to find it closed and padlocked up. No notification from the hotel or Hotels.com or Expedia. No response to phone calls, emails before re confirmation of the move or complaining afterwards.
Appalling customer service from all parties...and i've been in the industry 20 years.
Christopher
Christopher,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2021年3月7日
Not helpful at all..they wasn't even taking resident
Didn't stay they wasn't taking residents
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2019年9月8日
Basic
Room was a bit smelly, like someone had been smoking, no bar just sell cans for £3.50. Run down basic hotel
真實旅客
1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2019年9月6日
真實旅客
1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2019年8月31日
Don't bother going here
Room had curtain hanging off screws and stains on the carpet filler in the wall blind in bathroom disintegrating shower floor was moving.
Daniel
Daniel,1 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2019年8月19日
Friendly reception staff and great location for the airport
真實旅客
1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2019年8月5日
Awful, should not be on your website!
真實旅客
1 晚浪漫之旅
Hotels.com 真實旅客評語
4/10 一般般
2019年7月13日
Needs a total revamp.
Whilst Colin was very plesant and helpful at reception overall the place needs a total revamp . Our room had a broken window a dripping shower all night and mould growing along the tiles. There was also a massive hole in the ceiling along the hallway seats broken at the bar . The staff are working hard and are lovely but the place needs an injection of serious cash
Martina
Martina,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年7月10日
Excellent Budget Hotel
I would just like to say that I have never had a problem at this hotel. If I did not like a particular room I just have to say so and the very helpful and friendly staff will immediately move me. For a Budget Hotel WITH air conditioning it is absolutely ideal for my weekly stay. Free WiFi and multi-channel TV services, bathroom essentials and tea and coffee making facilities all included. Big free car park that is secured overnight lets me relax without feeling edgy. It is also very quiet, with proper blackout curtains and a cleaning staff that are also engaged in ensuring that bed linen and general cleanliness is top grade. It is a budget hotel, so do not expect 5* luxuries, but for what you pay it is actually a real treasure.
Keith
Keith,4 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2019年6月20日
Stay clear.
Two twin rooms booked , one was just acceptable as the beds were clean however the floor was wet in places with water apparently from the ceiling and the shower was somewhat mildewed. The second room the beds were clean but we should have been alerted by the overpowering smell of air freshener which as it wore off left a truly horrible smell of some sort of rot. The shower was totally unusable because of black mould. Fortunately this was literally a stop over to the Airport. Horrible. Even the entrance was littered with cigarette butts.
Brenda
Brenda,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2019年6月17日
Very small room on top floor, Very squeeky bed.
broken shower head and shower door that caused water to go onto bathroom floor although door closed. sockets only on one side of room so no space to iron.
on leaving in the morning after checkout the gates to car park were locked meaning having to go back into hotel to get it unlocked.
Roger
Roger,1 晚浪漫之旅
Hotels.com 真實旅客評語
6/10 不錯哦
2019年6月6日
No go back
Shower was moldy pillows flat when we asked for more none turnsd up
margaret
margaret,1 晚浪漫之旅
Hotels.com 真實旅客評語
6/10 不錯哦
2019年5月10日
aliasgar
aliasgar,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2019年4月1日
Very pleasant,
Very helpful friendly staff
Good location
Robin
Robin,1 晚浪漫之旅
Hotels.com 真實旅客評語
2/10 不太好
2019年3月15日
Whilst a good location and price the saying "you get what you pay for" if very true. Cheap hotel, cheap facilities. Broken blind in bedroom, blind in bathroom had holes in it. Tired looking corridors and reception area. Felt cheap.
真實旅客
1 晚商務旅行
Expedia 真實旅客評語
2/10 不太好
2019年1月30日
Da ich bereits 2015 in diesem Hotel wohnte, war das mir diesmal Angebotene eine völlige Enttäuschung. Im Badezimmer Schimmel an Decke und Wänden, das Schloss funktionierte auch nach versuchter Reparatur durch den Rezeptionisten nicht und so durfte ich bei jeder Rückkehr auf diesen warten. Dieser schloss mir dann freundlicherweise das Zimmer auf. An der Bar, dort wo ich damals noch verschiedene Getränke vom Fass zur Auswahl hatte, gab es diesmal anstatt gezapftes Lager ein Stella aus der Dose vom Meister der Schlüssel ins Glas gefüllt. Erbärmlich und nicht besonders appetitlich. Am Rande erfuhr ich, dass dieses "Hotel" wohl seit geraumer Zeit einen neuen Manager hat. Aufgrund seiner Herkunft kann ich mir wenigstens die miesen hygienischen Zustände und das fehlende Angebot an alkoholischen Getränken erklären. Wobei der Kühlschrank auch nicht besonders gut mit nichtalkoholischen Getränken gefüllt war. Nicht zu emfehlen.
真實旅客
3 晚旅行
Expedia 真實旅客評語
4/10 一般般
2018年12月17日
Basic, scruffy and uncomfortable.
Check in took a long time with the staff member struggling to find a key for the chain on the door. Who then seemed to struggle finding my reservation on their system. Who then needed to check the room had been cleaned before I was given the key. The hotel is dated and in desperate need of refurbishment. The staff looked scruffy, the carpets were stained and the bed uncomfortable. Not a great stay.
真實旅客
1 晚商務旅行
Hotels.com 真實旅客評語
4/10 一般般
2018年10月19日
Bad bathroom
Well where to start hot water was not hot but it was brown and yes I did say brown
So was the shower head and the sealent around the shower not a good sign " not that I was getting in anyway "
真實旅客
3 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2018年9月12日
Transit hotel
It was a bed
Graham
Graham,1 晚旅行
Hotels.com 真實旅客評語
2/10 不太好
2018年8月29日
Truly awful hotel.
Lots of people ‘hanging out’ in the car park and around reception. Carpets stained, paint peeling off the wall. Hotel looks like it has been furnished by the company that grossly underbid for the travelodge contract. Room window didn’t close so traffic noise all night, the odd plane going over the only relief. For some reason the window had a rug permanently attached to it instead of a traditional curtain arrangement. There seemed to be coming and going all night and several parties/fights/room redesign sessions until 5 in the morning. No hot water in shower. Gave breakfast a miss. I’d rather sleep in my car. Not that I got any sleep.
Andy
Andy,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2018年7月26日
We chose this hotel as was close to work, the staff were polite, check-in was easy, the room was clean and tidy. extra air-con was provided. food was good, only thing that let it down was the bar had limited drink options both soft drink and alcoholic
真實旅客
2 晚旅行
Expedia 真實旅客評語
2/10 不太好
2018年7月13日
Awful hotel
Got there to be greeted with an awful smell in the very dated bathroom - cracks everywhere, shocking painting and decor. The chairs in Reception were ripped and filthy and when asking for a drink at the bar there was literally nothing there. The barman just said “welcome to Luton”.
真實旅客
1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2018年7月8日
Bad hotel
I only stayed for one night. The first room I checked into had a broken toilet and aircon. I was given keys for a second room. When I went into it, the room hadn’t been cleaned there were towels and rubbish all over the bed. The third room also didn’t have working aircon and the bed was broken so sloped to one side. Overall the presentation of the whole hotel was very poor with smashed electrical sockets for example. Also no sockets near the bed in any of the three rooms. Strongly suggest avoiding.