I walked into the hotel after A long trip and was greeted by a gentleman At the desk who proceeded to tell me about all of the charges that I would be nickel and dimed for. Rather than accepting the fact that Hotels.com stated that there was free parking, he insisted that the four dollar charge per night was something that the Hilton had decided and did not “update the third-party about”. I was told that I should speak with the manager who never showed up that evening and did not come in until at least two days later.
After waiting two days, I still could not get in touch with the manager and spoke with a gentleman by phone from my room named Carlos, who also refused to take any action because he is not the manager. He could hear that I was getting upset and had the audacity to tell me to relax, and then proceeded to tell me that the charges for the parking were not on my bill in the first place.
Although it’s only four dollars per night, the principal is important because I was promised free parking and I did not deserve to be treated that way for a legitimate concern.
I also found it ridiculous that they charge you $100 for incidentals so they can play with your money while you are staying there in the event of damage.
Daniel
Daniel,4 晚商務旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月30日
Gail
Gail,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月29日
Only one small problem
This is a great property, I just don’t love the fact that online it indicates free parking when in fact there is a small charge. I asked them to waive it since I specifically checked to see if parking was free before I booked, they said they would do that but I have not yet seen the evidence. Everything else was very nice.
Cynthia
Cynthia,1 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年10月26日
Ferman
Ferman,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月14日
Daniel
Daniel,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年10月11日
Cesar's
This is my third time staying at the Hilton Garden Inn in Richardson, and the service has always been outstanding. I enjoyed the breakfast, which was superb and excellent service and could accommodate my taste for a large cup of coffee with milk.
CESAR
CESAR,2 晚商務旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年10月4日
Meh.
Room had a smell to it that could be because it was a smokers' room. Otherwise, it was all pretty average.
Peter
Peter,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年10月2日
kathleen
kathleen,2 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2024年10月1日
Julia
Julia,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年9月30日
The staff was very welcoming and accommodating, but my room smelled of stale cigarettes and mildew. Also, the bed was hard and soundproofing was inadequate (could hear walking and tv in the next room).
Carolyn
Carolyn,5 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月29日
sunil
sunil,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2024年8月27日
The air conditioning was not working properly on my room. It was 100 degrees outside and my room was at 78 degrees. I reported it to the desk and a maintenance man did not check it until the next morning. So uncomfortable I did not sleep well. Even after maintenance it did not get any cooler. They offered me to move to another hotel without an immediate refund.
Yvette
Yvette,2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月22日
Great staff
Bina
Bina,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年8月21日
Perfect location and amenities while visiting son at UTD
Mark
Mark,2 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年8月20日
While a nice property, the service was limited. Only 2 people working after 3:30 pm. Very limited dining and bar options. Not a particularly good value. Nice property but expensive for what is offered.
Michael
Michael,1 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年8月18日
We had booked 2 rooms. One of the rooms was muggy. No option to change given hotel fully booked; no compensation for inconvenience. Compliant filed with staff as soon as stepped into the room. I will not stay at this hotel ever. Thanks.
Sean
Sean,3 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月17日
真實旅客
2 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年8月16日
Christopher
Christopher,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年8月15日
Good place. This was a quick trip and hotel was close to UTDallas. Kinda isolated from other places and breakfast was extra $15
Ordered drinks and dinner at bar. Ok but pricey.