Items were stolen from our room. Management treated us as if we were the issue and not their staff. Medicine and personal items were taken. Every effort was made to dismiss the issue instead of helping us.
Maria
12 晚商務旅行
6/10
Everything was good until the room was not cleaned on the scheduled day. I had to go down to the front desk to get towels are a long day at the zoo.
真實旅客
3 晚家庭旅遊
10/10
Hotel was very clean. The staff was outstanding,. Each staff memeber I encountered at the front desk was quick, friendly, and helpful. I would definitely stay here again!
Erica
2 晚家庭旅遊
8/10
Rodolfo
2 晚旅行
10/10
Laura and Kimberly were great staff and were very attentive to our needs.
The food in the morning was great and my son enjoyed the pool.
Can't wait to stay with them again.
Ashlie
6 晚家庭旅遊
8/10
Aaron
1 晚商務旅行
2/10
It was a terrible Stay, I suspect they did either based on third party reservation from Hotels.com or our race. Room had vibrations from Hvac right next, didnot clean room after a request for a three day stay. Sofa bed and AC vent was broken too. I need to think on using third party sites like hotels.com.
Also tell me about 15$ parking.
真實旅客
2 晚家庭旅遊
8/10
真實旅客
1 晚家庭旅遊
2/10
Drove a long way to get there just for them to tell me you guys gave my room away. I never received ANY communication in the time from when I booked the hotel to arrival. I WAS ALLOWED TO CHECK IN EARLY FOR NOTHING. All the front desk could say was “that’s just what was in the notes”. I had to book a last minute hotel in a city I’ve never been too and drop way more money then needed because YOU GUYS lacked the communication skills. I would add photos but I CANT because I DIDNT EVEN GET PAST THE DESK
Rylie
2 晚好友同遊
6/10
Ryan
5 晚家庭旅遊
8/10
There were cracks in the walls and ceiling, no cold water in the bathroom, dark water came out of the shower faucet, one decorative curtain was no there, one switch didn't do anything and dim lighting in the room.
Brent
3 晚旅行
10/10
Dora
3 晚商務旅行
6/10
Phone didn't work in our room. TV remote wasn't working great...might have needed new batteries
Carolyn
1 晚好友同遊
6/10
Never saw a person at the front desk after we checked in. They were struggling to keep the breakfast area stocked. And we had to listen to a yippy dog both mornings. I suspect the owners went down for breakfast and left the dog unattended.
Jessica
2 晚旅行
10/10
Victoria
1 晚旅行
6/10
Anne
1 晚旅行
10/10
quick and simple and great in every way
scott
1 晚家庭旅遊
10/10
Mohammad
1 晚旅行
2/10
Front desk associates are very kind. I got in around 1130 pm so I was very tired and just wanted a shower before bed. I got my shower items walk in the bathroom to see a very large roach. Staff seemed shocked but in all my life of staying in cheap motels to 5* hotels and I've NEVER found a roach. All I could think all night long was what if there are more and they crawl on me while asleep.. this is a Marriott for goodness sake. Gross
Crystal
1 晚旅行
10/10
A guest should NOT have to pay for parking!
Jill
1 晚旅行
8/10
Jun
1 晚旅行
8/10
I thought the value for the price we paid was excellent. Mattresses were very good. Rooms were clean. Our shower rod needed to be secured to the wall but that would have been easy to miss if you weren't actually using the shower and wondering why the curtain kept falling toward the middle of the rod. They need to ditch the quiche breakfast things. They suck. Every person in our very large group threw them away every day they were served. They were given an honest try.