The food was amazing, the buffets are great and so many options. Internet worked sometimes down but never for too long. Transportation so easy. Beds and room are comfortable and fully stocked with bottle waters and drinks. The RIU parties are a great time as well for dancing and people watching ! Will be back for sure !
Alexia
Alexia,7 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 8 月 8 日
Excellent as long as you make sure …
All inclusive resort, food was amazing, parties were awesome and service was excellent. I will say that first night I needed laundry done and it took basically the whole afternoon on the first day to figure it out. That night Air conditioner would not go lower than 24 degree Celsius, which made the room hot for a good comfortable sleep. And after requesting front desk several times for maintenance to come fix it, no one came. Be weary it might be that the Eco Friendliness is based on you sweating yourself in bed because of a high room temperature. Also make sure to check for bed bugs, first night something made a feast out of my right arm and it is still swollen.
Enrico and María
Enrico and María,3 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 8 月 3 日
No room service
Online it says 24 hour all Inclusive. I did not know that meant the grab and go from the sports bar. They had no room service and the workers at checkout was rude
Jamie
Jamie,4 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 8 月 3 日
Dara
Dara,3 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 31 日
I liked the resort and amenities. The food was not at the same quality as others resorts I've stayed at. The only decent restaurants were the Kulinarium, American Country and Torote. We attempted to eat at Torote for about 3 times, we were getting there before 8 and at times the tables were not filled and we were turned back. They were stating that there was reservations but they were clearly
真實旅客
7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 26 日
Ricardo
Ricardo,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 26 日
Diego
Diego,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 26 日
Nahum
Nahum,5 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 25 日
Javier
Javier,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 22 日
Juan Carlos
Juan Carlos,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 20 日
Francisco Joel
Francisco Joel,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 19 日
Fue una experiencia maravillosa, buena atencion , actividades recreativas variadas . En general disfruté al maximo la estancia.
Rosa
Rosa,5 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 18 日
José Luis
José Luis,4 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 7 月 18 日
Carlos Alberto
Carlos Alberto,7 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 17 日
Jeffrey
Jeffrey,5 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 12 日
bad customer service
customer service is really bad with staff at front desk. I've never been at a place where the staff tries to throw the blame at the customer. we booked three rooms and noted to be close togethor and they seperated us to the furthest points of hotel. asked if we could change and was told they could accommodate the following day but they could not accommodate. for everything they wanted to charge even though it was there mistake. i had family come visit and they were so aggressive with paying the daily fee an threatening of charging double if didn't come back at certain time they would charge double, made me feel like i was a theif or something. would stay with my kids in the pool til closing time at 8 and staff would come out saying POOL IS CLOSED GET OUT!. made my daughter super uncomfortable like we did something wrong. we spent a good amount of money to enjoy a family vacation with my parents and inlaws and the staff ruined the whole experience, feel like i lost out on thousands of dollars would never go back cleaning staff was excellent and food staff also but couldnt fix the damage the others already had caused.
angel
angel,5 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 11 日
Eligio
Eligio,4 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2025 年 7 月 5 日
Jon
Jon,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 7 月 3 日
Comida y servicio excelente
Mis expectativas fueron sobrepasadas, el lugar, el servicio y la comida son excelentes.
MARIBEL
MARIBEL,2 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 3 日
yolanda
yolanda,4 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 7 月 2 日
RIU Santa Fe
Atmosphere was amazing. Wish buffet and some specialty restaurants had different options in menu, a lot were same options. I wish that some restaurants had strict dress codes. On paper there is a dress code, but it is not enforced. Drinks were tolerable but not quality. Overall vibes are good for a party hotel, but I wish there was more activities to have a great experience day/night.