Does Hotel Art Resort Galleria Umberto offer free cancellation for a full refund?

Yes, Hotel Art Resort Galleria Umberto does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Hotel Art Resort Galleria Umberto?

Yes, cats and dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of EUR 10 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

Is airport shuttle service offered by Hotel Art Resort Galleria Umberto?

Yes, an airport shuttle is available. The charge is EUR 45 per vehicle roundtrip.

What are the check-in and check-out times at Hotel Art Resort Galleria Umberto?

Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Hotel Art Resort Galleria Umberto and nearby?

Have fun during the warmer months with activities nearby such as cycling.

What's the area around Hotel Art Resort Galleria Umberto like?

Hotel Art Resort Galleria Umberto is a short 6-minute walk from Municipio Station and 15 minutes' walk from Port of Naples.

Hotel Art Resort Galleria Umberto, Naples: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Sep 27, 2025

Beautiful art deco hotel, quiet, great location, nearby shops, restaurants, walking distance to Centro Storico and the port.

Elena, 3-night trip

10/10 Exceptional

Sep 8, 2025

Absolutely fantastic and quite unique

Absolutely fantastic and quite unique being located in an amazing setting

David, 2-night trip

10/10 Exceptional

Mar 31, 2025

Excellent staff, good location

Yanela, 3-night trip

10/10 Exceptional

Oct 30, 2024

Great location, friendly staff, easy access to all the tourist spots also close to the port for day trips.. and lots of nice restaurants near by too

Hong, 3-night trip

10/10 Exceptional

Feb 26, 2025

This place was absolutely stunning. Staff was the friendliest people I’ve met.

Justin, 3-night trip

10/10 Exceptional

May 13, 2025

The room was nice and the view into the Galleria was amazing. The elevator is a bit slow and cost 10 cent euros but the hotel gave us 10 cents when we needed it.

Carole, 2-night trip

8/10 Very good

Jul 25, 2025

It was hard to find the place. The entrance is hidden inside the shopping mall. They needed to give detailed instructions.,but they did not The room was nice, except the bath instead of the show. I struggled to climbed in and out. The staff was very helpful, good convenient location . I probably will come back

Elena, 3-night trip

10/10 Exceptional

Oct 20, 2024

Plane delayed arrived after mid nite Night staff was SO very helpful. Our stay was very pleasurable.

John, 2-night trip

8/10 Very good

Dec 28, 2024

This hotel is on the 4th floor of a very beautiful and architecturally famous shopping gallery. Staff is friendly and helpful, location is very close to shopping area with about 10-15 min walk to historic center, and 5 min walk to seaside.

Abhishek, 2-night trip

10/10 Exceptional

Nov 5, 2024

Right in the heart of Naples surrounded by great dinning, bar and tourist sites. Busy area but easy walking. Front of office staff were friendly and helpful.

Susan, 3-night trip

10/10 Exceptional

Sep 24, 2023

Extremely clean , great location and amazing customer service !!

Abel, 2-night trip

10/10 Exceptional

Mar 25, 2024

Beautiful building, beautiful art. The most beautiful place I have ever stayed. Good breakfast

Robert, 5-night trip

10/10 Exceptional

Sep 23, 2024

We really enjoyed our stay at the Galleria Umberto. We were worried that we would have to lug our luggage around for a few hours before check in as we got to Naples at 10 and didn’t have check in until 2:00 PM, but they were great and held our luggage for us while we explored the local area. The staff was great!

Michael, 3-night trip

10/10 Exceptional

Sep 6, 2024

A real eye opener!

Simply wonderful friendly staff, who could not do enough for us. Beautiful room. Phenomenal location!

Clarkson, 4-night trip

10/10 Exceptional

Sep 6, 2023

We enjoyed our stay! There were lots of walkable shops and restaurants around the hotel! It was cool to be able to say we stayed in the galleria Umberto! It was like staying in an art gallery! There is a Castle right down the street. I would highly reccomend this hotel!

Luis, 3-night trip

8/10 Very good

Oct 11, 2023

The location was good, close to shops, restaurants and the metro so easy to access museums, historic sites etc. The hotel is located within the Galleria, on the third and fourth floors of the building. Not easy to find, but perfectly comfortable and providing good service once you get there.

Jane, 7-night trip

8/10 Very good

Jul 25, 2025

My arrival to this hotel was tragic. My plane was Kate and I came after 12am. Taxi driver threw me out and said - this hotel. But there was no any sign. It was a shopping mall that was now dark, with closed shops, homeless people lying around with horrifying dogs. I went hysterical. Eventually someone helped me to give this hidden hotel. I think thrybfjoujd advised detailed hiccup find them. But they did not. The room was nice, the staff was very helpful. I did not like the high bath instead of a shower. It was hard to climb into it. It was a struggle . But the air condition was working well. there was a tea kettle, nice bed, room cleaned every day, good location, after you know how to find the place. So I will probably come back!

Elena, 1-night trip

10/10 Exceptional

Oct 26, 2024

Not crowded. Near metro, nice part of town. View of grand hall from room was amazing. Only complaint is having to pay 10c to ride the lift. We did not have change when we came in for checking in. Fortunately we were able to ride with someone else.

Utpal, 3-night trip

8/10 Very good

Oct 7, 2024

Magic view of the Galleria from the window

Loved the location, room was clean, bed was comfortable and location is great for the Spanish quarter. Being in the actual Galleria is such a stunning setting. The hotel sign could be a bit bigger as walked past it a few times as it was Sunday and very business with people. I ended up finding by walking up an alleyway outside the galleria which had some interesting smells going on. However, never had to use that entrance as could see the other gate from the inside. Like a few cities, be prepared for unfortunate homeless people who use the Galleria at night for roof over their heads. They never bothered us and just want a place to sleep and would be gone if you get up late

Drew, 2-night trip

10/10 Exceptional

Feb 11, 2025

Great location, beautiful rooms!

The location of the Art Resort Galleria is excellent, right on Via Toledo - a busy shopping area with plenty of sides streets with dining options. We felt very safe, there was always police presence around the area and it is very walkable. It is also right by the port, so access to the ferry over to Sorrento is very convenient. Taxis are also available directly outside the hotel if you need to go anywhere else, and was very quick to the train station. The room itself was very beautiful and well appointed. One thing to be aware of - our shower had a large step up and over the tub to enter, which also meant a large step over the tub and down to the floor to exit. The breakfast was not worth the 12euro, but was convenient for a quick stop. There are plenty of coffee/pastry places (and a McDonalds) directly downstairs. We had difficulty finding the entrance upon arrival, it is not highly visibly marked as it is in the mall, and the lobby is not on the ground floor. Make sure you know where it is. The elevator is also very small and very slow.

4-night trip

6/10 Good

May 2, 2024

This hotel is in a great location, right on the outskirts of the Spanish quarter and close to a few metro stations and the port so you can get around very easily! The room was a bit tired, fittings in the shower coming off, but really appreciated the double glazing as Naples is a loud city! Lovely balcony looking out onto the street of Naples. Only unfortunate incident was that when we came back from a day out, our balcony door had been left open from what we assume was the servicing staff, as we checked everything was locked upon leaving. When I told the staff about this on checkout, they just replied with 'ok' rather than any sort of apology which we found very disappointing. Great location, wouldn't stay again.

Jade, 3-night trip

6/10 Good

Nov 7, 2023

First, let me say that the people working at the hotel were fabulous. With the exception of the young lady working in the breakfast room one morning, every employee I met was friendly and more than willing to help. If the elevator and gate in the galleria had been working, this would have been a five-star hotel. But unfortunately when I was there the elevator was out of service and you had to use the elevator in an adjacent building. To do that, you had to walk through an alleyway littered with the bodies of homeless men and their dogs who had relieved themselves on the walkway and the walls. It just felt unsafe to me, a woman traveling alone. Also, Galleria Umberto has alas seen its better days from quite a distance. It is not being maintained well, which is unfortunate since it used to be quite upscale and wonderful. Cleanliness alone would help a great deal. But, again, as for the people working at the hotel, I simply cannot say enough good things. The breakfast, too, by the way, was exceptional - way more than I could ever eat and way above what I've found in other hotels during my travels.

FORTUNA, 7-night trip

2/10 Poor

Nov 20, 2023

Never ever again

Where to start? The rooms are shown with lovely high ceilings and curtained windows. Our was on the third floor and the curtains covered brick walls. No opening windows. No windows. We we off season, luckily, as the air con didn't work. The room was like an oven. The fridge was noisy all night with only three cans of soft drink provided. The toilet seat was broken, which will amusing describing to the front desk, had nothing done about it in the four days we were there. Breakfast at €11 is a rip off, and frankly dangerous. One platter of sliced hard-boiled egga had small fruit flies all over it. The bed was ridiculously hard. Only two pillows provided, and both were paper thin. The iron they provided fused and blew the trip out taking out all the power sockets in the room. There is no bar, even though they advertise one. The worst hotel experience I can remember in a very long time. Staff were ok - I guess it's the owner!

Russell, 3-night trip

10/10 Exceptional

Jul 22, 2025

A very uniquely decorated hotel in a beautiful historical building. Hotel is on the fourth floor accessible through a security gate from the main mall. We had the junior suite which was renovated huge also with a very new contemporary bathroom with a whirlpool. Location is very convenient with access to lots of restaurants and shopping. And close to the meeting point for the hop on off sightseeing bus tours. The staff was super friendly and helpful. There is no parking on site. You have to park at nearby indoor parking lots at a cost of 35 to 50 euros.

AMY, 2-night trip

10/10 Exceptional

Aug 7, 2025

Great place to stay lot of history in the building

John, 3-night trip

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