Poor Service Recovery. Faulty Jacuzzi and the entire bed was soaked. No one apologize from the Front desk but only engineering staff, not even changing another room for us; sending the housekeeping to change the bed-sheet or an apology note with fruit basket. Disappointed.
真實旅客
Hotels.com 真實旅客評語
8/10 非常好
2015年12月2日
good price but NO TOOTHBRUSH/TOOTHPASTE
GOOD:
1/ large villa with private pool at good price
2/ just next to the beach and can swim there anytime
BAD:
1/ NO toothpaste NO toothbrush provided!!! that was the first time i encountered this problem in any 3-5 stars hotel. They provided everything from free bottled water to shower caps/hair brush etc. Really can't figure out the reason to omit it. Though it could be purchased in the service counter (next day), we only discovered such mystery at mid-night while we want to brush our teeth. Front-desk was called but the one answered didn't speak English well. It took me 5mins to explain to him what we're looking for (initially repeatedly saying sorry no taxi) but of course end up "sorry no toothbrush". So that night and next morning we had to live without brushing teeth.
how could one expect no toothbrush? do they expect every customer to check it while moving in?
2/ horrible group of flies around the wall corner outside (next to the shower place). Asked the cleaner once to spray some pesticide, but the next day it came back again
3/ outdoor bath-tube... next to it and above it were trees, so u can expect lots of fallen leaves and insects... we had to clean it ourselves every time before using
The hotel is small but the service is good. We can see sunset every day. We enjoy the holiday in Ko Samui.
Jeffrey Qian
Hotels.com 真實旅客評語
10/10 好極了
2014年2月5日
Nice hotel and good service
The location is far away downtown. Silence for family holiday. We spent memroiable Chinese New Year in this hotel. My friends and me enjoy the holiday!
This is a wonderful boutique hotel set on a gorgeous sandy beach. The gardens and pool are beautiful. It’s a very quiet relaxing place with very friendly, helpful staff. There are two kayaks and a paddleboard available free of charge. There is a hotel spa that offers massages on the beach and also a massage place on the beach next to the hotel. The hotel restaurant is very good. For more choice, the Intercontinental Hotel is next door and there are a couple of restaurants just a short walk along the beach.
真實旅客
4 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2020年1月30日
Lovely boutique hotel with amazing sunsets
We have visited this hotel in the past but this was the first time we've stayed...and we will definitely be back! The hotel and setting is beautiful. The staff are very friendly and helpful and even though we had one or two issues with our room they acted promptly and efficiently to put things right. We were also lucky to experience the best sunset we've ever seen...on the beach with cocktails in hand...what's not to like!
Debra
Debra,5 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年12月16日
1 of the best resorts I've experienced. Staff spoiled us.
真實旅客
2 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2019年10月25日
KENICHI
KENICHI,2 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2019年10月9日
Our own Corona commercial. Paradise
We stayed at Sunset Beach in September 2019, the so-called "Rainy Season". Our stay was absolutely perfect.
First and foremost, it is on the quiet side of the island and away from all noise. If you are considering this over Chewang Beach, do not hesitate. This is a lush getaway - the cities are crowded parties.
We were greeted with coconuts and we practically had the place to ourselves due to the down season. The property is immaculate, the service is perfect, the beach is nice and the water is warm. They arranged for a schooner to pick us up and take us snorkeling, as well as a scooter rental so we could zip around. It was our own personal Corona commercial - I wouldn't change a thing. No bugs at all, rooms clean, in a word - paradise. This is definitely a hidden treasure on Koh Samui.
Only one single complaint: the food is too expensive. There is a very good beachside cafe about a 5 minute walk down the beach that is literally half the price of the resort restaurant. They were also sensitive to us dining off the property because it was the slow season. But the fact of the matter is that the food options nearby are just too cheap to ignore, and the beach cafe is every bit as picturesque and secluded as the resort. This is the single complaint.
Do not hesitate to book here. You will not regret it. It will be your own personal paradise.
Oh yeah and the massage was the best we had in the country.
Jacob
Jacob,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年10月8日
👍
Mycket trevlig och hjälpsam personal med mycket god service. Mysig stämning på hotellet. Väldigt avkopplande .
Oliver
Oliver,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年9月26日
真實旅客
12 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2019年9月5日
Dejlige dage uden for sæsonen
Smukt og naturskønt beliggende, stedet er den perfekte ramme for afslappende dage for selvpleje og for kærligheden.