桑多斯普拉卡爾全包式飯店是否有游泳池？

是的，住宿提供8 座室外游泳池和兒童游泳池。

桑多斯普拉卡爾全包式飯店是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物和服務性動物。

桑多斯普拉卡爾全包式飯店是否提供停車位？

是的，住宿提供免費自助停車服務。

桑多斯普拉卡爾全包式飯店是否提供機場接駁車服務？

是的，住宿提供機場來回接駁車服務。費用為單程每人 MXN2100。

桑多斯普拉卡爾全包式飯店入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：23:30。退房時間為 12:00。延後退房需加收相關費用，且需視供應情況而定。

桑多斯普拉卡爾全包式飯店是否附設賭場？

此住宿沒有賭場，但Riviera Gran 賭場 (開車 8 分鐘) 就在附近。

桑多斯普拉卡爾全包式飯店和附近有什麼好看好玩的？

好好享受住宿提供的活動，例如划皮艇、帆船和浮潛。住宿還有提供其他娛樂活動，例如健身課程。做個 Spa 犒賞自己、在浴缸泡澡放鬆身心，或到 8 座室外游泳池中的任一個游上幾圈、重振精神。桑多斯普拉卡爾全包式飯店也具備2 間池中酒吧、3 間池畔酒吧和三溫暖，以及蒸氣室、遊戲間和花園。

桑多斯普拉卡爾全包式飯店內部或附近是否有餐廳？

是的，此住宿附設 9 間餐廳。

桑多斯普拉卡爾全包式飯店有戶外私人空間嗎？

是，每間客房都有陽台。

桑多斯普拉卡爾全包式飯店附近的環境怎麼樣？

從桑多斯普拉卡爾全包式飯店走路只要 4 分鐘就可以到普拉亞卡爾海灘，另外走 10 分鐘還可以到Paseo Xaman-Ha 自行車道。

桑多斯普拉卡爾全包式飯店住宿資訊、相片和旅客評語

Q: 桑多斯普拉卡爾全包式飯店是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物和服務性動物。

Q: 桑多斯普拉卡爾全包式飯店是否提供停車位？

是的，住宿提供免費自助停車服務。

Q: 桑多斯普拉卡爾全包式飯店內部或附近是否有餐廳？

是的，此住宿附設 9 間餐廳。

Q: 桑多斯普拉卡爾全包式飯店有戶外私人空間嗎？

是，每間客房都有陽台。

6/10 不錯哦

2025 年 11 月 8 日

No hot water in the evenings

robert，4 晚旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 11 月 5 日

Lots of restaurants closer, many details in need of maintenance and the AC in the room did not regulate efficiently

Tonje，2 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 10 月 19 日

Sea view obstructed

mark，3 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 9 月 30 日

Habitación impecable, buenas amenidades, necesitan más logística en el transporte interno y por favor que alguien de su personal mueva el vehículo al estacionamiento y a la recepción

Jorge，4 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 23 日

Altamente recomendado

Todo muy bien, solo que cuando quisimos solicitar room service nunca nos contestaron, fuera de eso todo excelente

JORGE EDUARDO，4 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2025 年 8 月 12 日

It was clean but the workers were not very helpful. We were lied to on more than one occasion. We asked Raul from transportation if he could take me to the Loby instead of leaving me at the shuttle station where the excursion picks up and he said NO that he had something else to take care of. I walked to the Loby and Raul was there hanging out with the luggage guys and 10 minutes later he had his backpack on ready to go home.. On the first day we arrived nothing was explained to us. It was terrible service from the Loby check in man.

Mariela，4 晚家庭旅遊

Expedia 真實旅客評語

4/10 一般般

2025 年 8 月 11 日

Everything was far in the facility. Had to take trolley to go to different places. They only had one trolley. It would get packed and sometimes you have to wait for another one. Usually 20 minutes or more. No dinning options. Could not make reservations. Always booked even though we paid. Staff didn't know how to provide info. place is big and you need directions. staff never gave clear directions. Shower was cold. I spoke to front desk several times. nothing was done. cold shower all day and I had my daughter who had a sore throat.

rodrigo，4 晚家庭旅遊

Orbitz 真實旅客評語

10/10 好極了

2025 年 8 月 11 日

I don’t have a word to describe how wonderful was my experience in this hotel. Everything was Amazing. I will highly recommend it.

Arelys，4 晚家庭旅遊

CheapTickets 真實旅客評語

8/10 非常好

2025 年 8 月 11 日

La comida es variada, solo reserva las cenas desde el momento que llegas, vale la pena

Edith Patricia Osorno，3 晚家庭旅遊

Expedia 真實旅客評語

2/10 不太好

2025 年 8 月 10 日

I didnt like any of it. Upon arrival the check in girl was rude and made a comment to her friend about us, not knowing I speak Spanish. Then they gave us a room which was not the right room. I payed for a private pool and we did not get that. I asked amd they said the room i wanted sas unavailable unless I took it with no air conditioning. They said if one became available they would let me know, never heard from them. They put my family and I all the way in a corner, far away from everything. The bracelet/key to our room didnt work 3 time's which we had to walk ALL the way to the lobby to get it fixed and in the end it was the door that didnt work. Impossible to make dinner reservations and the food is not good, at all! Bars close very early! Overall not a good experience, would never return to this hotel. Avoid if you can!

MariLuz，6 晚家庭旅遊

Expedia 真實旅客評語

8/10 非常好

2025 年 8 月 10 日

It was good but the pool needs to be cleaned more and the staff is to much trying to sell you timeshare. I don’t like that

Jose，3 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 10 日

Pools were extremely dirty. No hot water for showers for the 6 days we were there.

Michael，6 晚家庭旅遊

Expedia 真實旅客評語

2/10 不太好

2025 年 8 月 8 日

Our room had to change twice; once because the room i requested in reservation was unavailable and second time the room was not clean by check in. By the time we got into a room it was 4 pm. Also keep all receipts of purchases until you leave resort. They said i never paid my seek and go excursion when i got there and i know i did even when i showed transaction They couldnt find the receipt on there end so i got charged twice. And toward the ending of the night there so many people trying to get on the shuttle and there is only one that is running which is time consuming especially because you do need to get on the shuttle due to the resort being huge, expect to wait for a while unless you get on the shuttle super early or super late in the evening times.

Jennifer Sandra，3 晚旅行

Expedia 真實旅客評語

4/10 一般般

2025 年 8 月 8 日

No hot water in a week, drainage problems in public restrooms, bad building maintenance... a shame..

Gustavo Sebastian，6 晚家庭旅遊

Expedia 真實旅客評語

2/10 不太好

2025 年 8 月 7 日

Mold everywhere, dirty, old

Ricardo，4 晚家庭旅遊

Expedia 真實旅客評語

4/10 一般般

2025 年 8 月 6 日

Only the buffet was good . The restaurants that you needed to make reservation were terrible and definitely not worth it. The transport was a rip off because the butler will say one price and by the time you enter the taxi they were adding you another 100 pesos extra . In the final days of the stay was NO HOT WATER and no PRESSURE / we had to shower in cold water

Roxana，5 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 4 日

Checking time took way to long, front desk person upgraded my room, to a platinum tower, room assigned, was in poor condition, bathroom room had a major water leak molding, bedroom walls were also moist with some mold air conditioning not working,, reach front desk they sent maintenance, too way to long to finally get a different room assigned to my family past 8:20pm !!

Socorro，4 晚家庭旅遊

Expedia 真實旅客評語

4/10 一般般

2025 年 8 月 3 日

I would rate this resort 3.5 stars at most. The rooms are spacious, some may comment that it is out of date, I would disagree. It has a Spaniard vibe. However there is never any hot water. Food: we were there for 5 days and could never get into the specialty restaurant that is included (besides the buffet) without having to call and argue with the front desk to get us in. We managed to get into two but that was after hours of discussion and one not even being the restaurant we requested. What was more disappointing is the restaurant were always empty , yet always “booked”. We came with a wedding party and requested if we can reserve a dinner where we all can join in one of the speciality restaurants and nothing was accommodated. The food is average. You get two bottles of water and they do not give you any more even when I’ll request it. We did the romantic spa package. They greeted us horribly and gave us a look. The massage was average. The jetted tub that was included was cold water. The elevators were broken the whole trip, the shows were average. We loved the animals around the resort and the greenery. We loved the bike tour with Jessica. She was informative and sweet. The rooms were cleaned when requested. If I were looking for a 5 star resort in playa de Carmen, I wouldn’t come back to this resort.

Azalia，4 晚家庭旅遊

Expedia 真實旅客評語

4/10 一般般

2025 年 8 月 3 日

Kristy，5 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 3 日

Food options

Kiem Ba，5 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 8 月 2 日

This hotel is big, needs to walk about 10 minutes to the beach. The pools and rooms are broken into three sections. Family (furthest out from the beach), adults only/Haciendas/timeshare and Family VIP (extra charge for upgrade) beach front and main pools. The walking gets old after a couple of days. Most of the staff was great with a few exception (pool bar) at the main pool and the photo guy (Arab) they hate their job and their customer service sucked. We stayed at the family area and we were put next to a very noisy family they were kids running and yelling without adult supervision after 11 pm everyday and we call for help and nobody answer. Room service food is limited and below average. Overall we had a good time and will stay here again but knowing what to expect will be easier to manage (pay extra and stay beachfront) so teenagers don’t complaint bruh. We didn’t dine here due to the long list for reservations.

Hector，7 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 8 月 2 日

Ursula，3 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 8 月 2 日

My family and I love the place , it had nice things to do,good entertainment, and good options for food

Cindy，3 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2025 年 8 月 2 日

The customer service from the waitress on the individual restaurant was bad now the buffet waitress customer service was good The entertainment was good

HECTOR J，4 晚好友同遊

Hotels.com 真實旅客評語

2/10 不太好

2025 年 8 月 2 日

Don’t recommend.

Rosalva，3 晚家庭旅遊

Expedia 真實旅客評語

桑多斯普拉卡爾全包式飯店

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