I am a very savvy world traveler, and I know a good hotel when I see it. Hyatt House Sterling/Dulles is a fine hotel, but there are some simple things you can do to improve customer experience. For starters, you are digitally intrusive in your heavy reliance of scanning of QR codes, which are notoriously easy to hack. Also, a traveler should be able to stroll into their hotel room and instantly turn on their TV to relax, via either live TV, cable/satellite or streaming. You have chosen to once again intrude on your guest's digital privacy and security by requiring software to be downloaded in order to watch anything on the television set. I tried to do this on 2 different devices but was unsuccessful. It's pretty lame that I had no TV for my stay. I also used your WiFi and was greatly alarmed that there is no password requirement, making it a very very risky undertaking to use it. On another note, I did not receive expected room service on Tuesday, 2/25.
Lastly, I went to checkout in-person at your front desk at 6AM 2/26, because my company (like many others) requires instantaneous receipts for business travel. Your desk clerk refused to give me a hard copy receipt, promising that I would receive one quickly by e-mail. That was over 8 hours ago, I have no receipt and you have put me in a bind with my company. Is it too much to ask to provide a hard copy receipt to any guest who asks for one? Sincerely, Shawn Lobree, MS, Information Technology Management