親子型的飯店，位於拉匹市並設有 2 間餐廳和水上樂園
Disappointed with the cleanliness and facilities. Especially bathroom was bad, bathtub…
Love everything about my stay, the room was clean, the hotel staffs was very nicr
住宿表示有確實遵守Commitment to Clean (萬豪)等清潔與消毒措施。
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
住宿確認有配合Commitment to Clean (萬豪)，加強清潔與消毒措施。
現金押金：在 4 月 16 日 - 5 月 22 日期間入住，每間住宿每次住宿需付 USD250
Kids came in from doing a road trip. We spent most of the day at Mount Rushmore and reptile gardens. Got in at about 4:15pm and room wasn’t ready. We were given waterpark passes and bags were stored until room was ready. Room ready by 5:05pm. Room was clean, fresh and had a microwave and mini fridge which I appreciate in a hotel. I do want to say that Alex working front desk and another guy Gage? we’re working super hard accommodating guests and answering calls. Good job guys. There was lockers in the changing area near the waterpark but they aren’t free so unfortunately due to my room not being available I had to keep my kids clothes in there. It is accessible for like 8 hours once you pay though. Perkins next door as well as Taco Bell, McDonald’s and Marcos pizza. However they have a restaurant on site and a bar. Bar had great drink specials and bartenders were awesome. Also there was an arcade but we didn’t get to use it unfortunately.
Waynetta, 1 晚家庭旅遊, 2021年03月28日
Disappointing stay. This hotel used to be nice. Upon check in it was clear that the hotel was obviously understaffed as they didn’t have a room available for us and a couple others (we were told they had one cleaning person) and the girl at the front desk was clearly overwhelmed, frantic, and downright angry. She didn’t offer an apology but instead treated every guest that was checking in as if they were a huge inconvenience and proceeded to treat us as an inconvenience with every interaction throughout our stay. She told another guest that they didn’t have any towels and were behind on laundry. When I asked if there would be towels available for the water park and was told “we don’t deal with that.”I understand that everyone has a bad day but I’ve never been treated so poorly at a hotel staff member. We got up to our room and didn’t even have enough towels for each person in our room. Bathroom tile was filthy and the furniture was all scuffed up and dirty. I got a good deal but I guess you truly get what you pay for. If you are planning a trip to the water park I’d stay at any other connecting hotel than this one.
Kelly, 1 晚家庭旅遊, 2021年03月18日
Watiki Waterpark has gone way downhill. Dirty, no towels whatsoever, way too many people and dangerous for little kids who are pushed and shoved in the water by older kids, and massive overcrowding; no tables or seating, no inner tubes, water was cold for little kids. Check in at The Fairmont was delayed forcing us to wait around with 2 little impatient kids and noticed our room was starting to look a little shabby, although it wasn't terrible. We won't be back.
1 晚家庭旅遊, 2021年03月06日
Was great. Waterpark was fun
Melisa, 2 晚家庭旅遊, 2021年02月18日
The bed could be replaced. It feels like a worn out bed at a cheap hotel.
Dan, 1 晚商務旅行, 2021年01月31日
Very clean hotel, friendly and helpful staff. The attached water Parl was great!
1 晚家庭旅遊, 2021年01月04日
The front desk staff was consistently pleasant and professional. The access to food in the morning was a bit weird. The text service, (Chantal) was nice but I didn't need the added follow up texts. One is enough to give someone the number to text if there is a problem at any time. The room was slightly disappointing. Nothing overtly wrong, but it all looked a bit disheveled. All the lamp shades were askew and it didn't look professional. I was put in a handicapped room (not a problem), and the bathroom was more akin to a hospital bathroom. Didn't feel very welcoming at all. I got the impression the staff was ill-equipped to deal with the volume of business. Not their fault; the management's fault.
3 晚商務旅行, 2021年01月03日
Rooms where nice n clean, beds were comfortable! Only complain I have was the noise, kids running up n down the hallways, both on the 3rd and 4th floors. Walls are very thin.
Sheena, 1 晚家庭旅遊, 2021年01月02日
After being told they didn’t have a clean room at 9:30 PM, the receptionist who was externally rude magically found a room. After getting to our room I found piles of vomit on the floor next to the bed. Went back down to the front desk was given another room. Walked in that room didn’t even have bedding on the beds. Went back to the front desk for the third time dragging three kids and luggage was given another room that wasn’t exactly clean but didn’t have vomit and the beds were made. I asked for a roll away in my reservation and never received it. Very disappointed with this hotel.
Tori, 2 晚家庭旅遊, 2021年01月01日
friendly staff and the building was cleaning and in order.
1 晚旅行, 2020年12月12日