我是否可以免費取消海塵坎昆全包式家庭度假村的預訂並收到全額退款？

可以，海塵坎昆全包式家庭度假村在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

海塵坎昆全包式家庭度假村是否有游泳池？

是的，住宿提供3 座室外游泳池和兒童游泳池。

海塵坎昆全包式家庭度假村是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物和服務性動物。

海塵坎昆全包式家庭度假村是否提供停車位？

是的，住宿提供免費自助停車服務。

海塵坎昆全包式家庭度假村入住登記和退房的時間為？

入住登記開始時間：15:00；入住登記結束時間：23:30。提前入住需加收相關費用，且需視供應情況而定。退房時間為 12:00。延後退房需加收相關費用，且需視供應情況而定。

海塵坎昆全包式家庭度假村是否附設賭場？

此度假村沒有賭場，但皇家犛牛賭場與運動博彩 (開車 16 分鐘) 和杜拜宮殿賭場 (開車 17 分鐘) 都在附近。

海塵坎昆全包式家庭度假村和附近有什麼好看好玩的？

海塵坎昆全包式家庭度假村內提供健身課程和瑜珈等娛樂活動。好好做個 Spa 放鬆一下，或在附設的 3 座室外游泳池裡任選一座來游上幾回。海塵坎昆全包式家庭度假村也具備9 間酒吧、漂漂河和三溫暖，以及蒸氣室、遊戲間和花園。

海塵坎昆全包式家庭度假村內部或附近是否有餐廳？

是的，此住宿附設 9 間餐廳，具有義大利料理。

海塵坎昆全包式家庭度假村有戶外私人空間嗎？

是，每間客房都有陽台。

海塵坎昆全包式家庭度假村附近的環境怎麼樣？

從海塵坎昆全包式家庭度假村走路只要 13 分鐘就可以到拉伊斯拉購物中心，另外走 16 分鐘還可以到女人島西岸, 坎昆角和尼祖克國家公園。大家都說這間度假村的位置非常方便。

海塵坎昆全包式家庭度假村住宿資訊、相片和旅客評語

Q: 海塵坎昆全包式家庭度假村是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物和服務性動物。

Q: 海塵坎昆全包式家庭度假村是否提供停車位？

是的，住宿提供免費自助停車服務。

Q: 海塵坎昆全包式家庭度假村有戶外私人空間嗎？

是，每間客房都有陽台。

2/10 不太好

2024 年 7 月 31 日

一次性杯子重复使用很脏

Shuping，4 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2024 年 7 月 18 日

Xiaofen，4 晚旅行

Expedia 真實旅客評語

8/10 非常好

2024 年 7 月 15 日

mincong，4 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2024 年 7 月 6 日

Expedia 真實旅客評語

8/10 非常好

2023 年 6 月 12 日

Dexin，6 晚旅行

Expedia 真實旅客評語

8/10 非常好

2025 年 9 月 18 日

Seila，4 晚家庭旅遊

Hotels.com 真實旅客評語

4/10 一般般

2025 年 9 月 1 日

1 elevator was out of service which caused long lines. Working elevator had no a/c or ventilation. The entire main level, lobby, and buffet restaurant were extremely hot and uncomfortable.

therese，4 晚家庭旅遊

Hotels.com 真實旅客評語

2/10 不太好

2025 年 8 月 14 日

ALAN RENE，3 晚家庭旅遊

Hotels.com 真實旅客評語

2/10 不太好

2025 年 8 月 13 日

Muy mala experiencia!!

Fue una muy mala experiencia. Nos movieron de habitación 2 veces porque los aires acondicionados no sirven. Reportamos más de una vez que no nos habían puesto nada en el frigobar y nos ignoraron. No sirven los elevadores y los pocos que funcionan no tienen aire acondicionado y es un tormento, sientes que te asfixias. Vimos varias áreas del hotel deterioradas por falta de mantenimiento y eso que pagamos por un upgrade de habitación! definitivamente no lo recomiendo y no volvería.

1 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 7 月 20 日

Amazing

We had an amazing time at Seadust! Our children absolutely loved it!

paola，4 晚旅行

Hotels.com 真實旅客評語

6/10 不錯哦

2025 年 7 月 5 日

Pui Chi，6 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 5 日

Villon William，3 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 7 月 4 日

Para un 5 stars como se hace llamar ,en lo personal hay otros de tres estrellas que fácilmente eatan a su nivel ,en general esta bien me gusta !

Francisco，1 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 4 日

Never expected to enjoy an all inclusive hotel trip like we did. Since we step into the hotel everyone greeted us and made sure we felt welcome. The food was amazing from all the restaurants. The bars were amazing. The entire service was fantastic. We only had one bad experience, we had to wait 2 hours to be seated when they had told us it was only going to take 45 min. But we still had an amazing time.

Adán Amilcar，4 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 4 日

Jonel，9 晚旅行

Expedia 真實旅客評語

4/10 一般般

2025 年 7 月 4 日

Nothing we got what we paid for not a good place

Gilberto，3 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2025 年 7 月 4 日

Ethel，4 晚旅行

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 4 日

Ozlen，6 晚旅行

Orbitz 真實旅客評語

2/10 不太好

2025 年 7 月 4 日

Do not go by the pictures on the website! The property is completely run down!!!! Spackle and paint would go a long way! The pool area has peeling paint that ends up in the pool. The pool water is cloudy! There was no ac in the common areas such as lobby, restaurants, gym and kids club. The gym was not what was shown online it was in a small room with no ac! One elevator was out of service our entire stay making long waits to come and go. The restaurants did not take reservations so you had 2 hour waits for restaurants. The buffet was also an option with out too much of a wait. The staff worked hard and were very friendly and nice! I felt bad that they worked under such conditions. The drinks were watered down with long lines at the bar areas. The beach was full of seaweed and there was never any one cleaning the beach daily. Overall the property had great bones and potential however, it was very run down even looking from the outside of the resort which almost felt hazardous! The water park was also hazardous, when coming fast off the slides, there was only concrete to land on in the pool which had the potential to lead to an injury of a child (my child was injured). Would also add that it was in direct sunlight without any shade! It was very old! The rooms were clean and the lay out was great, however very old and in need of updates. The shows were great! I would NOT recommend this property!

Calvin，4 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2025 年 7 月 3 日

Ricardo，8 晚旅行

Expedia 真實旅客評語

6/10 不錯哦

2025 年 7 月 2 日

Where do I start. For starters the AC was broken the entire stay! We brought it up to their attention 3 separate times! And they assured us it would be fixed but it never was. Terrible communication overall. Very disappointing. The room wasn’t super clean to be honest and not like the picture at all, looks more run down. One upside is that the food was pretty good, the downside is the restaurants are very poorly managed and it causes very long wait times, confusion, and frustration. The staff were okay. Overall, I’m not sure if I would come back again. Please fix your air conditioning and be more attentive to guest concerns!

Athraa，7 晚家庭旅遊

Expedia 真實旅客評語

2/10 不太好

2025 年 7 月 2 日

One of the Worst Resorts I’ve Been To in Cancun This was my third time visiting Cancun, and unfortunately, this resort was by far the worst experience I’ve had. From the moment we arrived, the staff was extremely rude and inattentive. The only exception was the bartenders—despite having incredibly long lines, they remained polite and friendly, which I truly appreciated. However, the rest of the service was just unacceptable. The host staff at the restaurants, especially the ones who seat you, were unbelievably rude and unwelcoming. It felt like they didn’t want us there at all. The overall attitude of the staff really tainted the entire experience. To make matters worse, the amenities that were advertised looked nothing like what was shown in the pictures. The mini golf was a complete joke, and the so-called zip line was laughable. Everything felt like false advertising. I cannot stress enough how disappointed and mistreated we felt during our stay. I would absolutely never return to this resort, and I strongly advise others to reconsider booking here. There are so many better places to stay in Cancun.

Antonia，6 晚家庭旅遊

Expedia 真實旅客評語

8/10 非常好

2025 年 7 月 2 日

It was good but hot inside the hotel also in the room. The ac does not keep rooms cold (lowest was 25 C but feeling like 27 C

Celina，5 晚旅行

Expedia 真實旅客評語

4/10 一般般

2025 年 7 月 2 日

We were a group of 7 and we had rooms 433 and 435. the AC in 433 never worked properly, the room was very uncomfortable. Everyday I would find a different roach in the bathroom, and the shower was clogged. The buffet was ok but they always had the same, not a lot of variety, but when we tried going to the steak restaurant or any of the other options the wait time was 2 hours, one time we did wait and after two hours we still had to wait an extra half hour so we ended up eating always at the buffet, because of this so everyone in our group was so fed up with the food. The Entreteinment was good, there’re activities and music going on all day, and the kids loved the night show. Staff is friendly except for a guy at the pool bar who would get mad every time I ordered three sprites, he would yell two per person, but I would tell him where does is say that? Other bartenders give me as many drinks as I need this is an all inclusive and the cups are tiny so the lines at the bar are always long. Expedia mentions in the description that this hotel is close to the aquarium, a 10 minute walk, but it's not. We ended up renting a van and we did go out to explore. So everything is close by if you have a car or take a taxi. Also, someone stole one of our towels when we went in the pool, so we had to be extra careful with our belongings, and the hotel charges you for missing pool towels. Overall it was ok, kids had fun, but I don’t think we would choose it again

Jose，5 晚家庭旅遊

Expedia 真實旅客評語

6/10 不錯哦

2025 年 7 月 1 日

The property was clean and beautiful, but the elevators had no air which was awful. The water pressure was extremely low in the showers and at peak times (7-9 PM) the water was lukewarm. That was very disappointing and unpleasant after a long day at the beach and in the hot sun . You could barely rinse the sand off you. The food was ok at the buffet. But at their “premiere “ restaurants the food was TRASH!! The ribeye at Big Ben’s was a joke, the cut was paper thin like Sizzlelean. The sides were toddler size portions and the food came out cold after waiting for almost 2 hours. Now if you can get past the food the overall stay was nice. The staff very friendly and they make a great effort to celebrate your special occasions at all the restaurants. My husband and I even received a bottle of champagne and a heart shaped cake in our room for our anniversary. It was a pleasant surprise.

Dax Omar，7 晚浪漫之旅

Expedia 真實旅客評語

海塵坎昆全包式家庭度假村

Seadust Cancún All Inclusive Family Resort

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