Upon arrival tge reception desk was unoccupied and we had to wait 5 minutes for a member of staff to appear, check-in was then OK. Room was good but cleaner was indifferent, our bed was very hadly made, kettle was lefy unplugged and was difficult to plug-in, involving the movement of a large piece of furniture, still not sure why this happened. T-bags and coffee sachets were never replenished over our three night stay. On the plus side, breakfast was good, as was one member of staff, Erlund