The staff was extremely friendly and helpful! The pool and hot tub was nice. When we went to the heated salt pool, the spa was there and we couldn’t use it. We did come back at another time when it was available and it was okay. It was weird that the ice machine was on the second floor outside of the building. I was grateful for the microwave and water fountain in the lobby because I used it every single day. The room had what I needed: bed, tv, ac, restroom, and safe, however, it was a little run down. I definitely got what I paid for but being in the heart of Waikiki and within walking distance to everything I honestly can’t complain.