If I hadn't stayed here before, and know they can do better, I wouldn't go back. First impressions are important, and as I headed to check in, the large revolving door wasn't moving, I had to push it... not great. Once inside, there was only one employee checking guests in, at 4:00. There were 2 guests in front of me, and I had to wait for 15 minutes, even though I did a "pre-check in" before I got there. I got my key and discovered there weren't any luggage carts so I went to my room first. Everything was nice and clean, but I specifically asked not to be by the elevator, it was right across from me. I asked for as quiet as possible which I know cannot be guaranteed, but the rooms across the hall would have been way quieter. The bed was super hard, and I felt springs no matter where I was. Several outlets didn't work, therefore neither did a couple of lamps. Fireplace was nice, loveseat was nice, the separate shower and large bathtub were great.
Breakfast is lovely, but ending at 9am was not so nice, some guests like to sleep in! There never was a luggage cart available, so I made 4 trips to get my belongings, and there weren't any when I checked out either. The housekeepers do a great job, I really appreciated how clean everything was.
Overall, it's a clean but pricey hotel, so things like broken doors and no luggage carts just shouldn't happen, and there was no reason to put me by the elevator after requesting peace & quiet. Not sure yet if I'll be back.