Due to issues with concrete, my booked room was substituted for another room which was worse than a prison cell. 1 single bed pushed up against a wall and 1 pillow. No tv, no towels, no kettle, no washing soaps, no phone signal or wi-Fi, a shared lobby. It was basically a student room on campus. The hotel did notify Hotels.com prior to my 4 hour drive to the location but failed to notify me. I cancelled the booking when I saw the room and found an alternative hotel. Staff did help and apologise, but even so it was a horrific experience