My son has medical issues so called 2 times before check in for a first floor room.
They had one available but instead chose to throw us in a 3rd floor room with broken elevators. Two hours later we get into a big infested 1st floor room. Spider, mosquito and other big issues. Room smelled like cat pee. Doors to rooms were heavy and noisy. My son had a medical emergency while there. Called up to see if they could help accommodate us for an extra night considering how horrible our experience had been…. Said they call me back after managers discussed and never got a call till after we had to try to wake him to check out, after being in the hospital all night. Offered meal tickets and barely a discount to extend our stay for my son to rest. Then we were Still in the area day after check out and called to see if we forgot a little bag we needed with meds. We couldn’t find it. They REFUSED to check for us, said I had to go through a website to have it mailed if they even had it. MEDS!!!! Needed meds.
Absolute THE worst experience we have ever had. The staff was rude as well. Saw my husband struggling to get stuff off the elevator, they refused to move out of his way or help.
Heather
Heather,5 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 5 月 5 日
真實旅客
2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 5 日
It was great for the most part. Gaurd at one of the pools was super rude to some of the kids and adults other than that it was great.
Kathryn
Kathryn,6 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 4 日
Love this place!
Had a great stay! Our batgroom was leaking water due to an A/C issue with the room above us. They did fix it though! And my showerhead was not working well due to hard water build up and I called and they replaced it too. Clean room overall, just some dust behind the 2 TV's.
Kristina
Kristina,7 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 3 日
Very nice comfortable suite.
Pretty nice place to come for Walt Disney. Was only a 10 minute drive to the parks and maybe 15 to 20 to Disney Springs. Friendly staff. Guard gate at the front for security. Didnt use the pools or any other facilities. I liked the double lock security for the rooms. Rooms divided into 2 areas. Key access to get to the door then key access into the room. The only complaint is the smell in the foyer area. Room was very large. Complete kitchen and full size fridge. Had a combo washing machine dryer. Shower area was large with supplied bathroom supplies. Plenty of towels. Sit in bathtub was big. Living room was large with a pullout bed in the sofa. Screened in patio are off the living room and bedroom. Bedroom was nice with plenty of storage and pillows. Bed was very comfortable with supplied bedding.
Clarence
Clarence,5 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 3 日
Tina B
Tina B,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 3 日
Marie-Eve
Marie-Eve,8 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 2 日
Marjan
Marjan,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 1 日
Ricardo
Ricardo,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 29 日
Short stay at Mystic Dunes
Crystal
Crystal,4 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 4 月 29 日
The living space was nice but I was freaked out by the rats and raccoons roaming the property various times of day and night on 3 different occasions. The raccoons were hanging out on the second floor
Terryna
Terryna,4 晚商務旅行
Hotels.com 真實旅客評語
2/10 不太好
2025 年 4 月 29 日
Never again.
The staff disabled our room key card prior to check out time with all of our luggage in the room. To make matters worse, our Uber almost left us and we almost missed our flight. Security said we should have been contacted if our cards were going to be disabled. Never again.
Jessica
Jessica,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 29 日
Jamal
Jamal,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 28 日
Ashly
Ashly,5 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 28 日
lucelly
lucelly,2 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 27 日
Poor service and dirty room
The furniture was very dirty with stains everywhere. The room spelled of pet urine. Despite a request, did not receive room service.
Jennifer
Jennifer,3 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 27 日
Awesome stay!!!!
Awesome place to stay!!!! Great & friendly staff, honestly couldn’t ask for better!!!! The rooms were clean, nice, and roomy. The pool area was beautiful as well, and stayed open for a decent amount of time. Overall I give this resort an A++++++. Definitely book with them, because I will again. We really enjoyed ourselves!