Incredible family vacation. Beautiful resorts with tons of amenitites. Went with our two…
Stay was very nice but my room personally fan didn’t work and was humid . Covid…
住宿表示有確實遵守Intertek Cristal (國際性第 3 方專業機構)等清潔與消毒措施。
別忘了！集 10 個印花可以換 1 晚獎勵*住宿
Spa 設施每日開放。18 歲以下房客禁止進入 SPA 池。
18 歲以下房客禁止進入 SPA 池。
住宿使用消毒劑進行清潔；經常有人接觸的表面會以消毒用品清潔，且床單和毛巾會以攝氏 60/華式 140 度以上的水溫清洗。
住宿在前一組旅客退房後，將等待至少 24 小時才會接待下一組旅客入住相同的房間。
住宿確認有遵守Intertek Cristal (國際性第 3 方專業機構)等清潔與消毒措施。
Overall we had a good trip. The staff was very attentive. The facilities were in decent shape. The only issue that we ran into was the difficulty in getting reservations. Understandably the resort was about 15-20% of its capacity. Because there were only 2 of the a la carte restaurants open on a daily basis it was, at times, difficult to get a reservation.
Coleman, 6 晚旅行, 2020年12月29日
this ominous hotel may seem alluring now but it wont be in person when you are fighting mosquitos in the rain , waiting on for a cart to take you to dinner. in its full glory probably is gorgeous, but at 30% capacity it is empty and unkept like a shell of its formal self. Also the hotel had an apartment format which i hated. I also was locked out of the bathroom in the middle of the night and had to relieve myself in a cup as I waited for staff My husband called the service and we immediately moved to the TRS hotel right next door which was like night and day. Oh and that $1500 credit---for useless things like expensive brand name sunglasses at the gift shop
BRIANA, 4 晚旅行, 2020年11月05日
The staff were great! They were courteous and always helpful. Many went above and beyond to help us navigate the resort, find information about getting out of the resort, and with any other questions we had there. The food selection was great but got boring really quickly because it was so bland. The restaurants were good (which were only open for dinner) but the daily buffets for breakfast and lunch were disappointing. It lacked flavor and options for local fruits such as mangoes and avocados. Our room was updated but the decorative pillows were dirty and the bathroom had a lingering pee smell in there when we arrived. The room also felt musty the first few nights. The sheets felt moist so we had to request for a change in linen. For entertainment and activities, there were several to choose from daily and at night. We took a dance class, had a photographer take our photos at the beach, did karaoke, and danced at the dj parties at the beach and at the Colonial lobby. Also, getting to the beach was not very convenient. It took some walking which wasn't the biggest problem. When we got to the beach, there were plenty of lounge chairs and canopies available but there were very limited staff or no staff available to order any drinks. So, to get any drinks, we had to walk farther to the bar and then back. Overall, it was a great experience but we won't be back.
Maya, 7 晚好友同遊, 2020年03月12日
My family and I had a really nice time at White Sands! The grounds are beautifully landscaped, the pool(s) are huge, breakfast buffet was terrific, and the spa was lovely. There are 2 other resorts on the property that you have full access to, and they're just as nice! Very family friendly and there's something to do for everyone. A couple down sides - The beach is covered in rocks and there's only a very small section for people to swim at. Also, the pool area has NO music (and neither did the restaurants). When im on vacation in Mexico...there needs to be music playing! Especially when having a drink outside at the pool bar!? Not so fun when it's dead silent. Lastly, we arranged for transportation from the airport to the hotel (directly with hotel staff) and our ride never showed. Ended up taking a $180 taxi to the hotel.
Thomas, 5 晚家庭旅遊, 2020年03月12日
Everything was great except for my room. As soon as we walked in to use the bathroom it smelled of urine, so we had to leave the bathroom door open. The next day I woke up to a p
8 晚旅行, 2020年03月12日
We loved this beautiful resort! Loved all the restaurants and the service staff was always so kind and wonderful.
Theresa, 3 晚好友同遊, 2020年03月06日
The food was exceptional, best buffets ive ever had. Staff bent over backwards to make for a special trip. This property had everything i could ever hope for.
Ryan, 10 晚浪漫之旅, 2020年02月17日
Paid way more than was quoted. Expedia screwed up or once they get you there you have to pay or else.
Ron, 7 晚浪漫之旅, 2020年02月12日
Super friendly, respectful and efficient staff at restaurants, bars and cart drivers every worker there made us want to go back. Congratulations to all staff!
3 晚旅行, 2020年01月31日
Everything was good beautiful resort the food was wonderful the service was great but the Internet was a little bit slow
Abe, 5 晚家庭旅遊, 2020年01月05日