A few issues: 1) the word “spa” was in the name of the hotel, so my party brought appropriate clothing and planned attending the spa during their stay, just to be told that there is no spa and hasn’t been for quite some time. This needs to be changed in the name, so others are not equally disappointed. 2) Also, my room temperature was freezing cold and the wall thermostat could not be regulated. Wound up having to turn the HVAC completely to warm the room because I cannot get to sleep in a cold room. 3) The included breakfast buffet did not open until 7:30am, and that was also the time that I needed to be at door-opening at the Von Braun arena for the event that I came to Huntsville to attend. My roommate was able to attend breakfast but I was not, having to get to the arena to hold seats for my party. Why this is a problem is because every hotel that I have booked starts their breakfast buffet at 6:00 or 6:30am. If the Embassy Suites breakfast started earlier, I would have been able to use my benefit and make it to the arena on time as well.
I feel that I did not get what I paid for, and should be compensated for my inconvenience and disappointment.