Amazing view, staff and property, but room was not perfect, the bathroom was not smelling well
Agnieszka
Agnieszka,7 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 26 日
This is the only resort we stay in when in Rivera Maya. You literally don’t have to leave the resort. The buffets are great, the landscaping is amazing, the beach is clean and well maintained. Great for adults and children alike.
Anna
Anna,7 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 26 日
Pésima atención y servicio al cliente
La peor experiencia en servicio y atención, nunca había pasado una experiencia así, desde recepción, los del equipaje, los meseros y atención en bar ni se diga, un asco, cero atención y servicio al cliente, las buenas reseñas son porque los meseros se acercan y te la piden, es el peor lugar en el que he estado en cuando atención. Tienen delfinario y los pobres delfines están en un espacio tan pequeño que da tristeza.
Jemima Lizbeth
Jemima Lizbeth,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 25 日
The best holiday super hotel
Dominik
Dominik,7 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 24 日
We had a fantastic time this last week! My biggest complaint is that they make it look like all the things were included such as bowling, waterslides, surf ride, room service etc. and all of these things were an extra charge. I literally chose this place based on the amenities and things that were included only to find out they weren't. We still had a fantastic time and would stay here again. The room was clean- you had to keep the sliding door shut to the outside or every single thing in the room would get soaking wet when someone took a shower which did happen in the bathroom regardless. The mini fridge was only restocked twice and the second time was just water only. And I had to call and ask the first time. The food was pretty good. The buffet was fantastic and the Mexican and Italian were by far the best two restaurants. The staff is very friendly and helpful. Shopping is way more than anyone can need but very expensive at the mall more so than other places. A very long walk from our hotel to the Mexican restaurant which made us 25 minutes late. Seaweed all over the beach and sharp rocks up to and in the ocean so my daughter got cut on the very first day and we avoided the rest of the time. Drinks were phenomenal and definitely had alcohol in them as I saw other reviews saying that they didn't feel anything. Everything felt very safe.
Katie Poulsen
Katie Poulsen,5 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2025 年 5 月 23 日
Maria
Maria,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 20 日
Perfecto para ir en familia
Nos encanto
Emmanuel
Emmanuel,2 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 5 月 19 日
Excellent
HANNI
HANNI,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 19 日
Ryan
Ryan,7 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 18 日
Súper atención por parte del staff, comida deliciosa, pero, el área infantil no estaba abierta, no hay una sola sombra para sentarse durante el día y los colchones no están en buenas condiciones.
Alejandro de Jesus
Alejandro de Jesus,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
Would stay here again we had a wonderful time.
Dana
Dana,7 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 18 日
Bashir
Bashir,6 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 17 日
Barcelo is such a beautiful place to stay. Beach is in the property. Food n drinks are the best. Been able to feel safe is what’s most important ❤️
jorge
jorge,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 17 日
kimberley
kimberley,5 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 16 日
Food quality and options have gone down. But overall still a great resort with all the amenities
Iris
Iris,5 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 16 日
Ezatkinan
Ezatkinan,6 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 5 月 14 日
Food was cold most of the time. Unfriendly staff, bad service. Access card for the rooms were not workinh properly, we had to access the card many time and do manu tries to let the door open.
NAIROUZ
NAIROUZ,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 12 日
So peaceful
Juan Alfredo
Juan Alfredo,5 晚浪漫之旅
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 12 日
We stayed in Tropical part of Barceló for Mother’s Day it was beautiful the place is spacious and they kept the landscaping clean and common areas nice plus it is very convenient that you can walk under the palapa not getting wet when it rain to be able to walk and go shopping. We enjoyed our stayed and we stayed tot he fullest time until we are checked out and the fact that you can still hang around after check out it was a plus.
However the only comment that we have is that the food quality is terrible they could do better for sure.
Thank you!