The location was great, and the room was a little dated, but overall comfortable.
They charge you $15/day to park, and guests have to wear an armband to get into your room and the water park. The armband isn't removable and terribly annoying to sleep/shower in.
You can hear absolutely everything in the hallway and the floor above you.
KRISTA
KRISTA,4 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年12月27日
It is disappointing to discover that I have to pay for car parking, which was not disclosed at the time of reservation. This lack of transparency is unprofessional and has caused unnecessary frustration, especially since I am being charged twice for the parking lot. I kindly request clarification or a resolution to this issue
Salaheddin
Salaheddin,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月22日
Megan
Megan,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年12月9日
Amanda
Amanda,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月30日
Water park is a plus, the rest is old.
Very dated, worn out carpet, which was also lose and stained. Noisy hallways.
Moses
Moses,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月27日
Jerred
Jerred,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月24日
So had an issue with checking in, paid on Expedia but when i checked in they had no record of it. Glad i remembered and was able to show that i paid. It made things longer to check in but staff was great. No issues with our room it was super nice, overall had a great time.
Jason
Jason,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年11月24日
Ashley
Ashley,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2024年11月24日
Hotel was fine, check in experience was awful
Stay was fine, but check-in was awful… 50 minutes in line while my kids waited in the car! It was ridiculous! Check in was at 4, we got here at 3:30 hoping our room would be ready. It took until 4:20 to get through the line. Other than that, stay was fine, but fix this issue please!!!
Amy
Amy,1 晚家庭旅遊
Hotels.com 真實旅客評語
4/10 一般般
2024年11月23日
Cleanliness left a LOT to be desired. Towels had not been switched, just left and refolded. One was full of yellow stains, another covered in hair. You can tell the difference in how a towel feels-washed vs. used. Over half of ours were very clearly used and left hanging. How disgusting.
Checking in, asking questions, and checking out is extremely difficult as everything takes long and you cannot hear well nor be heard by the employees.
Jamie
Jamie,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年11月20日
ronald
ronald,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2024年11月19日
stephanie
stephanie,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年11月16日
Everything is adequate
Ryan
Ryan,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2024年11月11日
Check person was rude and not helpful. Everywhere it says that it’s a no cash and to use your arm band but did she activate this no she did not. When we went back another gal helped us to activate bands and she was very nice. Called ahead for pack and play and had to call again on arrival. Room was nice water park was ok
Jane
Jane,2 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2024年11月10日
I had called ahead to ask if our family could have adjacent rooms and they said no problem. When we arrived, our rooms were spread all over and it took about 45 minutes to get checked in. This place has major issues and needs to review their procedures to eliminate this situation. In addition, to be charged an additional $15 for parking and not have the water park open until 10:00 am with checkout at 11:00 am is crazy. They could easily have opened an hour earlier to give guests a chance to use the facilities once more before departing. And the room rates are high enough without adding an additional parking fee.
David
David,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月29日
It was a wonderful experience for us
Juana
Juana,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月27日
It was very clean and you can get everything you need without leaving.
Lori
Lori,1 晚旅行
Expedia 真實旅客評語
6/10 不錯哦
2024年10月27日
The room was nice for our family girl’s night to celebrate our mom’s 82nd birthday. I think charging $15 plus tax for guests to park is stupid. I also think there should be open hot tub times for adults that are a little later than 8:00pm and/or earlier than 10:00am. Opening at 10, but having check out at 11 makes it hard to enjoy that on the day of check out. They are very family oriented and had lots going on for kids. I think I could have found a better fit for our event.
Marin
Marin,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年10月25日
Property is aging, but clean and fun. We had a great time at the water park!
Mary
Mary,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年10月19日
staff helpful. Would be nice if water park opened earlier like 9 o'clock .And, maybe charge the people who come to use the resort daily for parking instead of the people who choose to stay overnight and use all your facilities.