The Hotel was terrific, however you need to be aware there are homeless wandering around, panhandling. As we went from the parking lot to the front door, this was very unnerving. The young man’s attitude at the counter was abysmal (S. McIntyre). The hotels policy that requires the person making the reservation to be the person that checks in needs to changed. My wife made the reservation and I attempted to check in and was turned away. I know that you have corporate clients who have assistants who make reservations for them, are you going to tell me that the assistant is required to show up at your front desk and check in for their boss, this policy needs to change. Additionally we paid for 2 nights of parking in the secure lot, displayed our permit issued by Mr McIntyre his 9”s look like 4’s so we were ticketed. After we checked in we went to our room which we read as being 214 only to discover that the room number was actually 219. The facility was very nice, our experience was pathetic.