Hotel is in a nice enough part of town but…..room was broken into and be warned the safes are a joke. Safe was opened and cash, new cell phone and raybans stolen.
Hotel said they could see two guests breaking in on camera but they checked out already.
Filed police report which was not easy. And hotel said they would help me with dealing with their insurance company but to no avail.
Now the hotel is ghosting us so tough luck.
Hotel owner did say we could have two free nights in the future to compensate for our early departure as we didn’t want to stay for the rest of our booking but that’s all!
Dave
Dave,7 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年12月6日
Great little hotel
Great stay at Layla. Excellent service, good drinks on roof top bar. Very good location in Tulum peubla, close to good restaurants and bars. Don’t go for the hanging bed. Takes up the whole room and makes lots of noice.
Anne
Anne,3 晚好友同遊
Hotels.com 真實旅客評語
10/10 好極了
2024年9月20日
Thania
Thania,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年9月11日
Cool
Mitsy Yareli
Mitsy Yareli,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年9月6日
Great place to stay at. The food around the hotel is good food.
Ernesto
Ernesto,4 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年8月12日
Maria
Maria,4 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年8月5日
The property is amazing, the staff is amazing extreme helpful and kind. It is centrally located to everything in downtown Tulum. Would recommend staying here.
Elvis
Elvis,3 晚浪漫之旅
Expedia 真實旅客評語
4/10 一般般
2024年8月3日
Pool towels super dirty and big deal over a towel that was missing. The deposit is ridiculous. Not what we expected not as advertised.
The roof top and pool was ok.
The bar tender didn’t seem to know how to make any Drinks.
Not a good experience.
真實旅客
2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年7月30日
Amazing place with great staff. I can’t wait to come back again. I had a great time. Joshua and the receptionist were really nice to us! Thank you so much.
GRACIE
GRACIE,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月28日
GRACIE
GRACIE,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2024年7月14日
Location
Hediberto
Hediberto,6 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年7月12日
In the center of Tulum. Dining, nightlife, close to sea. Absolutely beautiful inside,
Pavel
Pavel,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2024年7月7日
Great stay!
Kamel
Kamel,1 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年7月4日
The hotel was beautiful and the customer service was awesome. Small boutique hotel in town that was walking distance to everything we wanted. The decor, rooms, and pool were all so unique and memorable. The staff was very accommodating and helped us get a reservation at a beach club that suited our needs. The only thing that wasn’t perfect was that it wasn’t by the beach but the owner said he is in the process of building one there. We will definitely stay there once it is completed.
Wendy
Wendy,2 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年6月21日
Christian
Christian,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年5月15日
Property was clean and well kept. Staff was attentive and friendly. The hotel is in a nice neighborhood where you can easily walk to restaurants and entertainment. We stayed in the room with the floating bed suspended by rope. I found the space awkward. The bed took up the entire room space. It was no room for luggage, no night stand to place anything. This made for your room to get/look cluttered quickly. Also in the shower area there is no bench or area to place your shower gels or shampoos. You will need to place items on floor in shower or reach outside the shower to the sink counter for your items. Room is just poorly constructed and small details not considered. The elevator did not work after day one. We were located on the 3rd floor. Overall the hotel is still beautiful I just would not recommend the room suspended by ropes especially for two people.
Unika
Unika,3 晚浪漫之旅
Expedia 真實旅客評語
10/10 好極了
2024年5月3日
Tanya
Tanya,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年3月24日
If there are more small table to put some thing on, it was perfect.
?
?,1 晚家庭旅遊
Expedia 真實旅客評語
10/10 好極了
2024年3月18日
We love this hotel, very charming, central and great service. 100% recommended!
Paola
Paola,2 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2024年3月2日
Alisha Renee
Travelocity 真實旅客評語
10/10 好極了
2024年2月24日
Enjoyed our visit. Some city noise but we usually slept through it
Scott
Scott,7 晚家庭旅遊
Expedia 真實旅客評語
4/10 一般般
2024年2月12日
Håkon
Håkon,2 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2024年2月9日
Layla is AWESOME!!
Layla is the perfect place to stay if you’re visiting Tulum. Its staff is helpful, bight, and extremely friendly. It’s located at a central location close to amazing restaurants, music, and nightlife. Highly recommended!