We've stayed at this hotel for the past few years. This was the first year where the room had no plates, cups, utensils etc. We bought some, so not a big deal, but still should be noted and good to know. Our original room also had no hot water. We let them know, they sent a maintenance man, they checked it, said it was fine, but unfortunately we still had no hot water. They switched our room at this point and we had no issues since then.
The staff is extremely friendly and accommodating. the room is comfortable and on the bigger side which is also nice. Full size fridge is also very helpful.
I wish they would update their "gym". its the size of a room, so not very big, very basic machines, no free weights, no space for streching or body weight movements, 2 treadmills, but 1 was broken and the amount of humidity in there felt more like a sauna than a gym.
All in all its a good bang for your buck, but i wish they would update things, would make the stay even better