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9.2/10
整潔度
9.0/10
員工和服務
8.2/10
設施服務
8.3/10
住宿環境和設施
8.7/10
環境友善度
評語
10/10 好極了
2022年12月20日
Samantha
Samantha,1 晚旅行
Hotels.com 真實旅客評語
8/10 非常好
2022年12月15日
Great hotel but left disappointed.
I've stayed in the hotel on many occasions over the past 6 years and have always found my experience to be first class. Unfortunately on this occasion water had come through the ceiling from the room above and had caused some of the ceiling tiles to fall down at 3am which caused me great stress and I couldn't get back to sleep.
I informed the receptionist first thing the following morning and she was very apologetic.
I appreciate this is a very rare occurrence and the hotel weren't at fault. but its a shame they still charged me full price for the night especially as I had stayed the previous night too.
It won't stop me staying in the hotel again but I was very disappointed with the poor customer service.