Took my mom to the lantern festival atJohn Ball zoo for her 82nd birthday and stayed at that hotel. The surrounding area was definitely unkept, and it reeked of cigarette smoke outside and inside. The room was clean, but my shower was dirty.
The front desk lady was overwhelmed with people trying to check in, but very friendly and tried to be accommodating.
I reserved two rooms and instead of putting us in an adjoining room, hotels.com listed the second room under someone else’s name and we were unable to get adjoining rooms. So my mom was on the third floor and I was up on the fourth floor.
Nicole
Nicole,1 晚家庭旅遊
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 5 月 30 日
Nicholas
Nicholas,1 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 25 日
alice
alice,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 5 月 21 日
Eh
I will say hotel is very clean,.very clean and updated room was nice. Hotel check in staff was nice. Morning came, went to have coffee, all the had was decaf and a few creamers. Coffee lids did not fit the cups. I would rate the breakfast/availability very poor. Very little to no food and syrup had nothing in it even first thing in the morning. Breakfast/coffee is definitely not a priority for the hotel. There was no one attending the front to check anyone out.
THERESE
THERESE,1 晚家庭旅遊
Hotels.com 真實旅客評語
8/10 非常好
2025 年 5 月 20 日
The hotel waa nice and the staff was great. The area wasn’t the greatest, but it was super convenient for where we needed to be.
Renee
Renee,1 晚家庭旅遊
Expedia 真實旅客評語
6/10 不錯哦
2025 年 5 月 18 日
Heather
Heather,2 晚旅行
Expedia 真實旅客評語
10/10 好極了
2025 年 5 月 18 日
Giana
Giana,1 晚家庭旅遊
Hotels.com 真實旅客評語
2/10 不太好
2025 年 5 月 11 日
Katie
Katie,1 晚旅行
Expedia 真實旅客評語
2/10 不太好
2025 年 4 月 26 日
James
James,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 26 日
Light on the breakfast bar
We stayed in 418 and the ac was very loud.
Breakfast was not quickly replenished. We had to leave pretty quickly in the morning around 7 and there was nothing left. Comfy bed and good water pressure in the shower. :)
Ashley
Ashley,1 晚家庭旅遊
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 26 日
Beautiful and clean
Demetria
Demetria,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 25 日
The rooms are clean, but the floor in the eating area was sticky. Even after I watched them mop. It might just be what they use to mop with. For the price this place is amazing and fun for kids. Breakfast was warm and decent. Staff were nice.
Kayley
Kayley,2 晚家庭旅遊
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 23 日
Kara
Kara,1 晚商務旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 21 日
Jamie
Jamie,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 20 日
It was good
Marcia
Marcia,2 晚家庭旅遊
Expedia 真實旅客評語
2/10 不太好
2025 年 4 月 15 日
For the price I paid for the room. Plus being forced to pay an additional $100 deposit. I would have expected the pool area to be more clean, better monitored and taken care of. Tons of unruly children, very dirty water. No staff monitoring for wrist bands or making people follow the rules. Over capacity for sure. Staff was very stressed out and short at check in.
jennifer
jennifer,1 晚旅行
Hotels.com 真實旅客評語
6/10 不錯哦
2025 年 4 月 14 日
We booked this hotel specifically for the bar and pool/hot tub. During check in, the agent wearing a green sweater and matching eye makeup informed us that the bar was closed due to no available staff. We were advised that we could bring our own drinks and enjoy the bar but there was no staff available to serve us. We were disappointed but decided to take her up on the offer. After checking in we made our way to the bar area and again, we were advised that they had no accommodations to keep our drinks cold but that there was an ice machine down the hall. About 20 minutes later we were approached by the manager and informed that we were not permitted to drink in the bar. Terrible communication and service. We were not able to access the
Diana
Diana,1 晚旅行
Expedia 真實旅客評語
8/10 非常好
2025 年 4 月 4 日
Michelle
Michelle,3 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 4 月 3 日
Love the pool and splash pad! That’s why se
Lori
Lori,1 晚旅行
Hotels.com 真實旅客評語
4/10 一般般
2025 年 4 月 3 日
Wendy
Wendy,1 晚旅行
Hotels.com 真實旅客評語
10/10 好極了
2025 年 3 月 26 日
We had a very nice one night stay and would definitely recommend it, and return. They were understaffed both when we checked in and the following morning, so we had to wait a bit. But, the staff did everything they could to help everyone as fast as possible.
The pool/splash pad was fun! The equipment could use an update, but was clean and the kids loved it.