Took my mom to the lantern festival atJohn Ball zoo for her 82nd birthday and stayed at that hotel. The surrounding area was definitely unkept, and it reeked of cigarette smoke outside and inside. The room was clean, but my shower was dirty.
The front desk lady was overwhelmed with people trying to check in, but very friendly and tried to be accommodating.
I reserved two rooms and instead of putting us in an adjoining room, hotels.com listed the second room under someone else’s name and we were unable to get adjoining rooms. So my mom was on the third floor and I was up on the fourth floor.
Nicole
1 晚家庭旅遊
8/10
I will say hotel is very clean,.very clean and updated room was nice. Hotel check in staff was nice. Morning came, went to have coffee, all the had was decaf and a few creamers. Coffee lids did not fit the cups. I would rate the breakfast/availability very poor. Very little to no food and syrup had nothing in it even first thing in the morning. Breakfast/coffee is definitely not a priority for the hotel. There was no one attending the front to check anyone out.
THERESE
1 晚家庭旅遊
10/10
Giana
1 晚家庭旅遊
8/10
We stayed in 418 and the ac was very loud.
Breakfast was not quickly replenished. We had to leave pretty quickly in the morning around 7 and there was nothing left. Comfy bed and good water pressure in the shower. :)
Ashley
1 晚家庭旅遊
8/10
Kara
1 晚商務旅行
10/10
Jamie
1 晚旅行
8/10
It was good
Marcia
2 晚家庭旅遊
2/10
For the price I paid for the room. Plus being forced to pay an additional $100 deposit. I would have expected the pool area to be more clean, better monitored and taken care of. Tons of unruly children, very dirty water. No staff monitoring for wrist bands or making people follow the rules. Over capacity for sure. Staff was very stressed out and short at check in.
jennifer
1 晚旅行
6/10
We booked this hotel specifically for the bar and pool/hot tub. During check in, the agent wearing a green sweater and matching eye makeup informed us that the bar was closed due to no available staff. We were advised that we could bring our own drinks and enjoy the bar but there was no staff available to serve us. We were disappointed but decided to take her up on the offer. After checking in we made our way to the bar area and again, we were advised that they had no accommodations to keep our drinks cold but that there was an ice machine down the hall. About 20 minutes later we were approached by the manager and informed that we were not permitted to drink in the bar. Terrible communication and service. We were not able to access the
Diana
1 晚旅行
8/10
Michelle
3 晚旅行
10/10
Love the pool and splash pad! That’s why se
Lori
1 晚旅行
4/10
Wendy
1 晚旅行
10/10
We had a very nice one night stay and would definitely recommend it, and return. They were understaffed both when we checked in and the following morning, so we had to wait a bit. But, the staff did everything they could to help everyone as fast as possible.
The pool/splash pad was fun! The equipment could use an update, but was clean and the kids loved it.
Joanna
1 晚家庭旅遊
2/10
Kids were running the halls, up and down the stairs and yelling, being extremely loud until about 1:00am. Our room phone did not work, so I had to walk down to the front desk to report the noise. You could hear them from the front desk too. The employee working the front desk acted bothered when I asked her, politely, if anything was going to be done about the noise. The loudness went on for a couple more hours.
Kayley
2 晚家庭旅遊
10/10
Everything was great - the only downer was that the shower had no pressure and the drain must of been backed up because it filled up with water almost immediately during the shower. But everything was clean and everyone was nice. We plan on making this trip once a month for the kids to play at the water park. We definitely will be back!
Elena
1 晚家庭旅遊
8/10
Amber
1 晚旅行
8/10
Kids had a great time there
Sequoia
1 晚家庭旅遊
8/10
Children's pool area was nice for small children.
Tina L.
1 晚家庭旅遊
2/10
Alexis
1 晚旅行
2/10
The kiddie pool was under construction the sinks in my hotel room kept getting backed up. No sorry the would not let me cancel at once I found all this information out, nor would they give me a refund
Darcy
1 晚家庭旅遊
10/10
Kathryn
1 晚家庭旅遊
10/10
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Brandon
1 晚旅行
4/10
Chose this hotel for their indoor kiddie pool playground per the photos. After we drove THREE HOURS for this amenity, we checked in (nothing was mentioned about the kiddie pool being closed at check-in) and got our kids ready for the pool. Found out when we got down to the pool which was covered with yellow caution tape that the entire kiddie pool area was closed and drained for construction. Desk clerk was 0% apologetic. Very very frustrating.