Friendly staff and made to feel welcome. This apartment hotel is adequate but the room we had was tired with broken blinds and drawer knobs missing. It could do with a thorough deep clean. General cleanliness was acceptable, but there were areas with old grime and dirt which should be addressed. Bed was comfortable, quite a firm mattress, but we prefer that. TV was not picking up hotel network signal for first ten days, we didnt raise this as an issue because, until it came on we werent aware it was missing! NB there is a very basic breakfast offering, but do not book this if you are looking for full hotel facilities, bar, restaurant etc. While we were there the lighting around the pool wasn't working, but again, from what we could see the pool and lounger area was in need of a clean and refresh. Overall the room served us fine as a base while visiting relatives, and as a place to sleep, but not a place we'd want to spend any leisure time. The garden area too should be lovely, but the furniture could do with treating. NB the cafe next door, Stepping Stone, is first class.