Our party of 3 had two rooms, and they were very different in condition. Our daughters room on the first floor was acceptable, clean although had a weird odour.
Our room on the fourth floor however was not as expected from previous stays with Holiday Inn Express. There was an odour when entering the room, and an irritating noise which we soon worked out was the air conditioning unit. The toilet water looked dirty, like it had back flushed when another one is used, there were no bags in the bins and the towel in the bathroom had brown marks on it from a previous visitor. The kettle did not boil, it shorted when switched on. We tried using the phone to contact someone but no one answered. When getting into bed there was a lump on the mattress, upon inspection we found used dirty tissue under the sheet. When using the shower, the water did not drain quick enough and had to cut the shower short to stop the tray from over flowing. The lifts were either out of order or overly busy meaning a long wait for space and no clear signage to the stairs for alternatuve access. There were no visable staff when checking out to make these comments too. I am really disapointed with our stay and will not be recommeding or returning to this hotel.