I really wanted to give this hotel full marks, but that would be disingenuous to you, the reader.
To save you time: it is a great resort and I would stay there again.
The longer version: I paid a lot for my stay in one of the Deluxe Garden Villas. It was comfortable and well appointed. Service was excellent and regular. However, I had two issues.
First, the air conditioner was tired/clunky and broke down on my last night. It was fixed the next morning, but it should have been in better condition in what is the second best room in the place!
Second, I was woken one night with the world’s second biggest Cockroach crawling across my shoulder, just inches from my mouth. Reception seemed quite ambivalent to this when I told them. Not a game-changer for me, but certainly could be for those who are more squeamish…
Otherwise, excellent place. Good breakfast. Quiet. Good pools. Very happy staff.
Again, I really enjoyed my stay and would stay again. Just fix a few things to bring it into line with the level expected at the price paid.