After a 4+ hr drive, I arrived with my 3 children to find a room in horrific, unsafe condition. My kids were so scared they refused to enter and waited in the car while I sought help. Staff were dismissive, and even a housekeeper admitted the room had known issues but management still rented it.
No safe alternative was offered. I was left late at night to find another hotel, canceling our planned Chocolate World visit and distressing my children. This was unsafe, traumatic, and unacceptable. Hotels.com should not list this property.