Check-in was at 4 pm, but we did not arrive until 5:30 pm when we got there we walked into the lobby and it was full of people waiting to check in and get a room. There were no rooms cleaned or available. We ended up having to wait over an hour for us to even get in a room. Once we got into the room, it was cleaned, but the blanket for the bed was a size too small, we also only got 2 towels and no washcloths, and only half a roll of toilet paper. I asked the front desk for more and they said they did not have any available to give us. The bed was also rock hard and not comfortable at all. I will never stay here again. IT WAS AWFUL and horrible customer service for the amount of money we paid.