My experience was special. Overall I would go again, very nice place but not for myself this time. Room was great except the floor was covered in sand, after viewing the entire room I noticed tons of left over food in the fridge from previous people which smelt. Milk, pickles, pollo tropical chicken, etc.
i sent a text of this concern and theyd handle it and I went on with my evening. I get another text requesting I allow the cleaners inside since I wasn’t there. Of course. Later get a call from manager saying it was handled and to pickup $25 gift card for the inconvenience.
Get back at 9pm, still sand on the floor and sure enough food still in the fridge. I text in the morning and they are astonished and say to call in 5 mins if no one show…20 mins still no one……we leave for the store. Come back and still nothing. I then find my 2 year old eating chocolate and he says he found it in the fridge!!! I text them this and asked to cancel I’ll clean it myself. We go to the pool, manager calls the room saying they will investigate, not to clean it and we’ll call later and leave a voicemail. No call was ever received.
Very bizarre incident but otherwise the activities, pools and rooms were nice, especially for the price.