我是否可以免費取消海龜旅館的預訂並收到全額退款？

可以，海龜旅館在我們網站上有提供可全額退款的客房，您可以根據住宿的取消規定，在入住前幾天取消即可。詳細的條款和條件請務必參閱住宿的取消規定。

海龜旅館是否有游泳池？

是的，住宿提供室外游泳池。旅客可以使用游泳池，開放時間為 08:00 至 19:00。

海龜旅館是否允許攜帶寵物？

很抱歉，恕不允許攜帶寵物，但可以攜帶服務性動物。

海龜旅館是否提供停車位？

很抱歉，海龜旅館未提供停車服務。

海龜旅館入住登記和退房的時間為？

入住登記開始時間：14:00；入住登記結束時間：22:30。退房時間為 11:00。提供延後退房服務，需支付 USD100 的費用 (視供應情況而定)。提供零接觸入住和退房服務。

海龜旅館和附近有什麼好看好玩的？

您可以好好享受住宿內提供的活動，例如機動船艇和健行。住宿還有提供其他娛樂活動，例如生態觀光。去附設的 Spa 放鬆一下，或者到室外泳池游上幾圈。海龜旅館還具備Spa 服務、野餐區以及花園。

海龜旅館內部或附近是否有餐廳？

是的，The Green Turtle提供露天用餐環境、創意料理和花園景觀。

海龜旅館附近的環境怎麼樣？

海龜旅館位於水岸，只要走路 5 分鐘就可以抵達巴拉戴科羅拉多國家野生動物保護區，另外走 6 分鐘還會到加拿大熱帶教育與雨林保護組織。

海龜旅館住宿資訊、相片和旅客評語

Q: 海龜旅館是否提供停車位？

很抱歉，海龜旅館未提供停車服務。

10/10 好極了

2025 年 5 月 18 日

Tortuga Lodge was an amazing stay. The staff was incredibly friendly. The tours available were fun, informative, and worth it! The staff was very helpful in helping us schedule our tours. Definitely recommend. A quick note. Transportation by boat is very difficult after hours. While the staff was able to connect us with a private transfer, it took alot of communication.

Jason Christian，2 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 4 月 4 日

10/10 Punkten würde ich geben - falls ich könnte. Das Personal, das Essen, die Umgebung, die Aktivitäten- alles perfekt. Würde sofort wieder kommen. Pura Vids

Alexandra，2 晚旅行

Ebookers 真實旅客評語

10/10 好極了

2025 年 3 月 2 日

2 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2025 年 2 月 16 日

Staff was outstanding. Beverage/Food quality was great but very pricey.

Malcolm，4 晚好友同遊

Expedia 真實旅客評語

10/10 好極了

2025 年 2 月 6 日

Beautiful place, AMAZING food (gourmet! Fresh!) super friendly staff! Beautiful nature! We saw times of animals- crocodiles, birds, monkeys, even a couple of tayras! Unfortunately it was raining a lot but other than that, really nice place!

valerie，2 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2025 年 1 月 10 日

Beautiful property with amazing, large rooms. Great patio with chairs and a swing bed. Large bathroom with a great shower, water pressure and hot water! Property was amazing with lots of trails and animals. Only downside was the transportation option offered by the lodge itself was very limited - they should offer more boat transfers from the mainland. And install blackout curtains in the rooms - made it impossible to nap in the afternoons!

Maneera，2 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2024 年 12 月 19 日

Incredible stay. Very comfortable rooms with good AC, nice and quiet. Food was amazing for a remote lodge. Staff all very friendly and personable. Tours were fun.

2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2024 年 12 月 4 日

Lindo hotel, tranquilo, los tours que ofrecen son muy buenos, personal muy amable, sobretodo en restaurante, disfrutamos mucho nuestra estancia.

Perla，2 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2024 年 11 月 27 日

Tortuga lodge was incredible if you like seeing Iguanas walking around, howler monkeys in the trees sharing their breakfast with their babies, and Toucans and Macaws flying overhead. Zulay at reception was fantastic! She always had a smile on her face and was so incredibly helpful while solving some problems for us. Enrique and all of the wait/bar/restaurant staff were thoughtful enough to remember our names.Amazing service and amazing resort. We highly recommend the night tour on the property if you like creepy crawly critters. Just an amazing experience for our family.

Michael，3 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2024 年 11 月 18 日

Edith，2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2024 年 11 月 12 日

Loved it!

Scot，2 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2024 年 11 月 3 日

Had a wonderful time at this property. Kind staff, clean room and great amenities. Food is delicious as well.

2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2024 年 10 月 30 日

2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2024 年 10 月 29 日

Beautiful grounds with private trail. Room has good amenities and food choices/service was excellent. It’s 10min boat ride to town so it’s a bit inconvenient (trade off is super quiet hotel) and gets costly for taxi boat ($8pp one way). There was construction above our room (#15) so we couldn’t take a nap or sleep in! Otherwise it’s a superb hotel and we would absolutely come back!

Man Wah，2 晚旅行

Orbitz 真實旅客評語

10/10 好極了

2024 年 10 月 25 日

Beautiful hotel, fantastic service, great dining, excellent quiet location!

Joachim，2 晚家庭旅遊

Expedia 真實旅客評語

10/10 好極了

2024 年 10 月 5 日

Tom，2 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2024 年 9 月 24 日

Fabulous!

This lodge is hands down one of the best places I’ve ever stayed in all my years of travel. From the moment I arrived, the staff was friendly and incredibly helpful. The pickup from the small airport was seamless and really eased the anxiety of arriving in a new, unfamiliar place. The pool was a highlight, with a perfect temperature and a unique design that overlooks the water—truly stunning. My room had tasteful, colorful decor and featured some fun outdoor furniture, giving it a lively, tropical vibe. It was also impeccably clean, which can be challenging in a tropical environment, but the staff does an excellent job maintaining it. Another thoughtful touch was the umbrellas provided in each room, a lifesaver in a place where it rains so often. Fun benefit - the sound of howler monkeys in the mornings made the experience quite special. The room was also incredibly quiet, ensuring I had great sleep each night. Getting into town was super easy with the water taxi service. All in all, I had an amazing stay and would highly recommend this place to anyone!

Serena，3 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2024 年 9 月 20 日

Fantastic cozy hotel next to the jungle. You can see beautiful animals wandering the grounds, and csn go on a wonderful small hike right next to the hotel. The restaurant is also excellent (loved the ceviche and bisque) and the rooms comfy and with air conditioning.

Maxime，3 晚旅行

Expedia 真實旅客評語

10/10 好極了

2024 年 9 月 18 日

Excellent hotel with great staff. We stayed 3 nights and enjoyed the hotel and also the tours they provide. Good food as well...recomended

Melania，3 晚好友同遊

Expedia 真實旅客評語

10/10 好極了

2024 年 8 月 26 日

Xiaowen，2 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2024 年 8 月 22 日

Excelente atención, comida deliciosa. El mejor hotel de la zona.

Raul Emiliano，3 晚浪漫之旅

Expedia 真實旅客評語

10/10 好極了

2024 年 8 月 15 日

Gina，4 晚旅行

Hotels.com 真實旅客評語

10/10 好極了

2024 年 8 月 9 日

Pura Vida!

Hotel genial, experiencia muy buena. Los niños lo han disfrutado mucho y el staff ha sido muy cariñoso y atento con todos. Pura vida!

Rafael，2 晚家庭旅遊

Hotels.com 真實旅客評語

10/10 好極了

2024 年 7 月 24 日

High end service

Very good hotel. Very good service in general, even going there and coming back was a good experience. Good food at readonable prices. Only bad thing is that tours at the hotel are crazy expensive.

Henrik，2 晚家庭旅遊

Hotels.com 真實旅客評語

8/10 非常好

2024 年 7 月 19 日

The hotel was nice and beautiful, the staff was lovely and always wanting to help. However I cannot give the maximum rates for the following reasons : when spending this amount for an hotel room I expect all details to be looked after, for a perfect and personnalized experience. This was not the case: the lights were not functionning properly when we got the room and we had to ask for the maintenance to fix them. They only fixed half of it and we decided not to complain for the second problem (the lights in the bathroom were not correctly functionning) : in a 5 star hotel you should not need to ask for theses details to be taken care of. We also had to call for the mosquito shades that would not close properly when entering the room. Boats belonging to the hotel were moored right under our windows : they would make noise everytime waves were created by passing boats = 50 times per day/night. They could also improve the hospitality with simple services such as : Tortuger is among the places in the world with the most rain falls. Once wet your cloth won't dry anymore. There is nothing to help you hang your clothes in the room or in the hotel. The only alternative is the paying laundry service. Finally when checking out no one came to carry our luggages from the room to the dock. We still had a great time but I would not spend such an amount for this quality in the future.

Stephan，3 晚浪漫之旅

Ebookers 真實旅客評語

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常見問題

我是否可以免費取消海龜旅館的預訂並收到全額退款？

海龜旅館是否有游泳池？